Lynn Gillespie

Over 15 years of experience in dispatch coordination, service scheduling, and office management across mechanical, logistics, and service industries. Proven ability to efficiently manage technician schedules, coordinate service calls, and ensure timely completion of maintenance and repair work. Proficient in dispatch software including Jabber and SAP, with expertise in tracking job progress, processing invoices, and following up on outstanding payments.

Strong customer service and communication skills, ensuring high levels of client satisfaction and positive relationships. Experienced in inventory management, equipment ordering, and coordinating warranty and maintenance services. Adept at streamlining dispatch operations to optimize team productivity and operational efficiency.

Dispatch Service Coordinator - MUELLER MECHANICAL - Mississauga, ON

(2020-03)

• Respond promptly to customer emails and phone inquiries, ensuring professional communication.
• Schedule and coordinate service appointments, assigning tasks efficiently to field technicians.
• Oversee completion of service and maintenance work, ensuring accurate documentation and invoicing.
• Monitor dispatch software to track job tickets, process payments, and follow up on outstanding balances.
• Maintain customer maintenance programs and proactively schedule follow-ups.
• Track warranty service calls and coordinate parts and equipment orders, including HVAC systems.
• Manage office operations, including supply inventory and general administrative duties.

Dispatcher - Service Department - SEAL IT UP INC - Brampton, ON

(2017-11 - 2020-01)

• Scheduled and dispatched technicians to customer sites, prioritizing daily assignments based on client preferences.
• Monitored technician progress in real time to maximize operational efficiency.
• Prepared detailed work orders to ensure technicians were fully equipped for each job.
• Maintained positive customer interactions and promoted excellent customer service at all times.
• Assisted with accounts receivable, quotations, filing, payroll calculations, and general office administration.

Logistics Coordinator (LEAD) /Freight Broker - Fargo Transportation - Georgetown, ON

(2011-01 - 2017-11)

• Scheduled and dispatched technicians to customer sites, prioritizing daily assignments based on client preferences.
• Monitored technician progress in real time to maximize operational efficiency.
• Prepared detailed work orders to ensure technicians were fully equipped for each job.
• Maintained positive customer interactions and promoted excellent customer service at all times.
• Assisted with accounts receivable, quotations, filing, payroll calculations, and general office administration.

Branch Manager - Magnacharge Battery - Mississauga, ON

(2006-07 - 2011-01)

• Managed branch operations, including order entry, accounts receivable, and payroll submission.
• Prepared monthly financial statements and handled bank deposits.
• Oversaw purchasing, inventory, and inter-branch support for all company branches.
• Provided exceptional customer service at retail counter and coordinated deliveries and pickups.

Inside/Outside Sales Rep - Industrial Abrasives - Mississauga, ON

(2003-09 - 2006-06)

• Sold abrasives to existing clients and generated new business through cold calling.
• Managed accounts receivable, invoicing, and order entry.
• Maintained strong customer relationships and ensured timely follow-ups on inquiries.

Customer Service/Inside Sales - Intercontinental Warehouse - Rexdale, ON

(1988-10 - 2003-08)

• Managed order entry for 25 chemical, dry, and freezer accounts.
• Acted as liaison between customers and multiple warehouse locations.
• Tracked shipments, monitored inventory, and provided responsive customer support.

Degree in Business Admin - Business Administration - Humber College-Toronto, ON