Dispatch/Service & Project Coordinator - Alstad Mechanical Services Ltd - Maple Ridge, British Columbia
(2026-04)
- Managed communication between clients, vendors, and team members effectively.
- Coordinated project timelines and schedules for various mechanical service projects.
- Monitored project progress and reported updates to stakeholders regularly.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Supported the implementation of safety protocols on job sites consistently.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Produced thorough, accurate and timely reports of project activities.
Technician Dispatcher/Service Coordinator - Total Energy Systems - Coquitlam, British Columbia
(2024-10 - 2026-03)
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Administrator /Dispatcher - KCS Heating Ltd. - Surrey, BC
(2023-05 - 2024-09)
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Frequently inspected production area to verify proper equipment operation.
- Collected, validated, and distributed information to employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Generated reports detailing findings and recommendations.
- Improved employee productivity with effective time management strategies for daily tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative - Milani Plumbing, Heating & Air Conditioning - Burnaby, BC
(2022-08 - 2023-05)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
