Purvi Chhabra

Detail-oriented and proactive Office Administrator with a strong background in sales and administrative roles. Adept at managing multiple tasks, enhancing operational efficiency, and providing exceptional customer service. Demonstrates effective problem-solving abilities, strategic planning, and team leadership.

Seeking to leverage skills in a dynamic role to contribute to organizational success and achieve business objectives. Determined to positively impact operations with good communication, organisation and multi tasking abilities With effective knowledge in MS Office and Quickbooks.

Administrative Assistant - Convoy Diesel Inc - Mississauga, ON

(2025-05)

• Greeting all clients and visitors, ensuring that they receive outstanding first impression of the company.
• Maintained all office equipments including printer, copiers and computers.
• Assisted with company stocks and mailing numbers of invoices daily to the company's clients.
• Making numbers of invoices daily by using Quick Books Software to ensure the clean and systematic record for the company.
• Coordinating bookkeeping activities including invoicing and account payables.
• Managing and coordinating primary and secondary activities between back and front office.
• Attending clients needs, initiating sales and arranging shipments accordingly.
• Brief experience in front and back office operations.
• Processed payments and handled cash transactions accurately.

Travel Counsellor - Aman Travel - Brampton, ON

(2024-04 - 2025-04)

• Advise clients on travel options and tour packages, makes bookings and reservations, prepare tickets and receive and receive payments.
• Exceptional knowledge of the Travel Industry.
• Handled correspondence, including emails and phone calls, and ensured timely responses.
• Excellent Customer Service skills and ability to multitask.
• Coordinated with various departments to ensure smooth office operations and support business needs.
• Outstanding attention to detail and excellent computer management skills.

Front Desk Agent - Travelodge hotel - Singapore

(2023-01 - 2023-12)

• Streamlined front desk operations and guests satisfaction.
• Managed reservations, room assignments and special requests to ensure a seamless guest experience.
• Handling customers inquiries and resolving issues if any arise.
• Brief experience in front and back office operations.
• Welcoming and assisting guests and ensuring a smooth check-in and check-out process.
• Strong communication skills, both oral and written.
• Maintained accurate record of guests information and transactions for reporting purposes.
• Maintained cleanliness and organization for the front desk area and lobby.

Customer Service Representative - Skyfall - Singapore

(2022-05 - 2022-12)

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data and provide relevant product information and cancellation services.
• Suggested a new tactic to persuade cancelling customers to stay with the company, results in 5% decrease in the cancellations.
• Memorized entire line of company products and services including prices and special discounts.
• Provided basic technical support for clients on a wide range of company products and resolving issues.
• Remained courteous and calm even during moments of customers dissatisfaction.

Diploma - Hospitality Management - Baking Industry and Training College (2022 - 2023)