Manager
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Results-driven and client-focused professional with a strong background in business operations, team leadership, and customer experience. Equipped with a Master of Business Administration and over five years of experience in service delivery, project coordination, and relationship management. Proven ability to lead cross-functional initiatives, develop service standards, and drive process improvements to enhance client satisfaction. Skilled in conflict resolution, communication, and change management, with a passion for delivering impactful and strategic solutions in dynamic environments.
Successfully led cross-functional teams across international trade and retail operations, delivering results through collaboration, clear communication, and team motivation
· Over 5 years of experience improving client experience and service delivery by identifying gaps, implementing solutions, and managing change initiatives
· Demonstrated ability to manage contracts, oversee accounts, and coordinate logistics in fast-paced business environments with attention to compliance and accuracy
· Proven experience in mentoring and coaching teams to exceed performance targets, while fostering a positive and accountable work culture
· Developed and delivered training, internal communications, and process improvements that enhanced customer satisfaction and operational efficiency
· Strong presentation, reporting, and stakeholder engagement skills, supported by advanced proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
· Fluent in English, Mandarin, Urdu, Hindi, and Punjabi – enabling inclusive and culturally sensitive client support and communication
