Rachel Johnson

Motivated professional seeking a dynamic and supportive work environment that fosters growth and collaboration. Eager to utilize my existing strengths while building new skills, within a team committed to driving positive change within communities in need of compassion and assistance.

Clerical Administrator at Puhl Employee Benefits Ltd. (2018-08 – 2026-05)

• Create, organize, and maintain filing systems.
• Data entry & documentation management for various projects.
• Design and distribute e-newsletters and marketing materials using MailChimp & Canva.
• Maintain and update client records across multiple databases & online platforms.
• Manage daily tasks & weekly assignments independently.
• Monitor multiple Outlook inboxes; responding & allocating work accordingly.
• Reception coverage: answering phones, greeting clients, and processing incoming and outgoing mail.
• Train and support new employees.
• Work both remotely & in office weekly.

Receptionist at The Manor Village at Garrison Woods (2015-06 – 2019-12)

• Assisted residents with day-to-day support while maintaining a compassionate and respectful environment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a welcoming environment, fostering positive relationships among staff and residents.
• Managed multiline phone systems and directed calls efficiently to appropriate departments.
• Responded to resident emergencies using pendant response systems in a professional and timely manner.
• Stocked, cleaned and maintained cafe / shop, including dealing with cash payments, opening and closing till.
• Trained new reception staff on procedures, promoting consistency in service delivery.

Virtual Assistant (Contract) at Jacobs Energy (2010-01 – 2011-12)

• Conducted research and drafted reports on requested topics.
• Coordinated travel and meeting logistics including: booking flights, meals and conference rooms for monthly team meeting.
• Maintained regular communication with team members to support workflow and project progress.
• Prepared and distributed meeting minutes to team members to support project timelines and accountability.
• Reformatted and updated company documents to improve organization and consistency.
• Supported remote team operations through communication, scheduling, and administrative coordination.
• Tracked project hours and administrative details for billing purposes.
• Traveled monthly to team meetings.

Social Service Worker Certificate Courses – Thompson Rivers University (2017-01 – 2018-12)

Social Work Diploma Studies (First Year) – Mount Royal University (2011-01 – 2013-12)