Rachel Steinberg

Dedicated professional with extensive experience in customer service and leadership. Successfully launched and scaled a service startup while managing payroll for over 100 employees with 100% accuracy. Proven ability to enhance client satisfaction through effective communication and proactive problem-solving in high-volume operations.

Owner & Operator - Rachel's Pet Care

(2024-05 - 2026-01)

• Business Operations: Launched and scaled a local service startup, managing all P&L responsibilities, financial record-keeping, and client scheduling independently.
• Client Management: Sustained high retention rates through exceptional customer service and professional communication, satisfying over 100 unique customer needs.
• Marketing: Optimized service pricing and executed digital marketing campaigns based on market research.

Program Administrator - Jack of Sports - Toronto, Canada

(2023-06 - 2024-06)

• Served as a primary liaison between executive management and frontline staff, streamlining information flow and managing complex schedules to enhance communication.
• Managed inquiries, requests, and complaints for hundreds of clients, delivering high-quality service, and maintaining client satisfaction.
• Administered payroll for 100+ employees while ensuring adherence to labor budget constraints and achieving 100% accuracy.

Front Desk Agent & Lifeguard - PPL Aquatic, Fitness & Spa Group - Toronto, Canada

(2023-06 - 2023-09)

• Handled emergency situations as a certified first aid responder, prioritizing safety and a composed atmosphere.
• Front Desk Management: Organized reception area and assisted patrons with facility inquiries and service requests, enhancing guest experience and satisfaction.
• Independent Operations: Conducted proactive risk assessments and managed safety operations at luxury residential sites independently, ensuring resident safety without direct supervision.

BA - Philosophy & Economics - DALHOUSIE UNIVERSITY (2028-04)