William P Smith

Dedicated office professional with extensive experience in food manufacturing operations, complemented by recent education in general office management. Proven track record in providing efficient administrative support, managing data, and ensuring compliance with industry standards. Skilled in customer service, inventory control, and problem-solving, with a strong emphasis on attention to detail and organizational efficiency.

A collaborative team player with excellent communication skills and the ability to adapt quickly to changing environments. Proficient in MS Office Suite and industry-specific software. Seeking to leverage comprehensive skills and education to contribute effectively as a General Office Clerk.

Baker - Farm Boy - Burlington, ON

(2019-01 - 2024-01)

• Prepared and baked a variety of products (buns, bagels, croissants, danishes, and cookies), ensuring adherence to precise recipes and quality standards
• Managed the entire baking process from ingredient preparation to finished product, maintaining consistency and quality throughout
• Monitored baking times and temperatures to achieve optimal results for each product type

Consultant - Fiera Foods - North York

(2013-01 - 2019-01)

Leveraged comprehensive knowledge of food manufacturing to successfully drive project outcomes

• Demonstrated a proactive approach in identifying challenges and implementing effective solutions in close partnerships with AQ and Manufacturing teams

• Ensured the highest standards of product quality by meticulously overseeing manufacturing process to align with specifications

• Fostered collaborative relationships with stakeholders to streamline operations and optimize production efficiency

• Maintained a strong commitment to delivering reliable results and exceeding client expectations

Senior Specialist Manufacturing - TDL Group Corp (Tim Horton's)

(1986-01 - 2013-01)

• Collaborated with bakery, beverage, meat, and packaging suppliers to ensure products met TDL specifications
• Monitored production of TDL products
• Managed complaint resolution processes to meet requirements
• Quality Assurance Manufacturing Specialist: Worked with suppliers to ensure products met TDL specifications; Monitored production of TDL products; Ensured timely completion of complaint resolutions
• Senior Specialist Manufacturing: Ensured suppliers produced products to TDL specifications; Monitored production and participated in LEAN NPI process; Coordinated Quality Assurance activities for Bakery to meet milestones; Provided process improvement suggestions across departments
• Senior Product Development Specialist: Established Quality Assurance standards and programs with suppliers; Monitored production of TDL products; Resolved quality issues with store owners and suppliers
• Product Development Manager: Led Product Development team in new product creation and improvement; Oversaw product approval and test markets; Managed relationships with large scale producers and 2nd source vendors; Conducted training sessions and shelf life testing
• Product Development Technician: Developed new products and resolved operational issues; Revised formulations for cost-effectiveness

General Office Certification - SUMMIT COLLEGE (2023-01 - 2024-01)

Food Defence Coordinator - AIB INTERNATIONAL (2012-01)

Advanced Food Safety Training - TRAINCAN INC. (2005-01 - 2011-01)

Lean Manufacturing and Process Improvement for the Food & Beverage Industry; HACCP I, II - GFTC (2010-01 - 2011-01)

Multiple Certifications - BAKERY COUNCIL OF CANADA (1995-01 - 2010-01)

Business Diploma - MOHAWK COLLEGE