Ragul C
Customer Success Specialist, Sales & Ticketing
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About
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Experience
Teleperformance From 1 Aug 2022 2 to 1 Aug 2023.
Customer Service Advisor
- Worked as a Customer Success Specialist and Sales with Ticketing for Singapore Airlines.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Sunsea Institute of Management From 1 Sep 2021 to 31 Jan 2022
Trainer
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Filed, organized and archived training materials to support future training sessions.
- Liaised with trainers and participants to provide logistical and technical support before, during and after learning course.
- Built and maintained professional relationships with vendors and suppliers
Education
Sunsea Institute of Management 2020
Diploma in Airline and Airport Management Grades - 85%
Dr, Sns Rajalakshmi College of Arts and Sciences 2019
B.com Professional Accounting Grades - 52%
Mountain Home School and Junior College 2016
12th Grades - 53%
Mountain Home School and Junior College 2014
10th Grades - 51%
