Rahul Khatiwada

I bring a BSc (Hons) in Network Engineering and ISC2 CC certification, with hands-on skills in advanced network design and security. My roles as an IT Infrastructure Technician, IT Service Desk Technician, and Peer Technical Support Specialist honed my troubleshooting, customer service, and collaborative abilities, readying me for diverse IT challenges.

I bring a diverse background in Technical support, and customer service, complemented by achievements like Top 6 in Skill Ontario IT Network administration competition and ISC2 CC certification.

Armed with a BSc (Hons) in Computing (Network Engineering), I possess solid Computer Network knowledge combined with practical skills. My ongoing specialization in network technologies showcases my dedication to continuous learning in advanced network design, security protocols, and innovative solutions to complex technical challenges. Eager to apply this expertise in real-world settings, my experience as an IT Service Desk Technician at Centennial College has honed my skills in troubleshooting a wide range of technical issues, providing both Tier 1 and Tier 2 support, and collaborating with Tier 3 teams on complex network infrastructure issue.

Additionally, my role as a Peer Technical Support Specialist involved offering technical assistance and managing resources, further enhancing my problem-solving and customer service skills. This combined experience has prepared me to handle diverse IT challenges effectively.

I have a bachelor's in network engineering from University of Northampton and Fasttrack Advanced Diploma in Network Technologies from Centennial College.