Rahul Saxena

Customer-focused professional with 10+ years of experience in customer service, operations, sales support, and client relationship management across Canada, Australia, and India. Skilled at resolving customer concerns, handling high-volume inquiries, maintaining service standards, and delivering exceptionally fulfilling customer experiences. Strong communicator with proven ability to build trust and improve customer satisfaction.

Customer Service and Stock Management - Beer Store - Toronto

(2025-01)

• Understood systems for inventory stocking, empties (empty alcohol bottles and cans) sorting & management and cash management.
• Managed customers and cash management.
• Optimised store inventory and ensured their right placement in store.
• Handled customer orders for beverages and transactions.

Store and Business Manager - Keara Coffee and Foods Inc. - Toronto

(2023-01 - 2026-12)

• Managed Café Franchise of Coffee Time.
• Understood systems for inventory management, stock management and implemented right practices throughout business and across teams.
• Enhanced the systems to boost efficiency of store management.
• Managed store inventory, ordering inventory and placing stock in right areas.
• Managed customer concerns and service delivery in a fast-paced customer centric environment.
• Built customer loyalty through proactive issue resolution.
• Trained staff on customer service excellence.

Operations Coordinator - Arrow Associates Private Limited - India

(2019-01 - 2023-12)

• Coordinated workforce scheduling and client requirements.
• Supported recruitment, onboarding, and workforce planning.

Customer Experience Agent - TSA Telco Group - Australia

(2015-01 - 2015-12)

• Handled customer inquiries and service requests.
• Resolved customer concerns while maintaining high satisfaction levels.
• Improved sales performance through consultative customer interactions.

Business Executive & Manager - Aarvee Associates - Australia

(2015-01 - 2019-12)

• Maintained strong client relationships and provided ongoing support.
• Coordinated timely resolution of customer issues.

Master of Business (Advanced) - Entrepreneurship & Human Resources - The University of Queensland

B.Sc. (Hons.) - Biomedical Sciences - University of Chester

Summer School - Strategic Management - London School of Economics and Political Science