Associate Manager- Delivery|Techchefz Pvt. Ltd, New Delhi | March 2020 – Aug 2022
- Managed and incorporated cybersecurity principles into web development projects
- Ensured project completion on time while maintaining high standards of data protection and digital safety
- Collaborated with teams to foster secure IT practices and skill development
- Acted as the point of contact for customer-facing experiences, addressing concerns, and providing solutions.
- Handled customer requests, contributing to issue resolution and customer satisfaction
- Completed projects on time, contributing to a 20% increase in customer satisfaction.
- Developed expertise in systems development and networking technologies
- Maintained a confidential environment while handling sensitive customer data
- Used Microsoft Office tools and Atlassian's Confluence and Jira for project management, improving team collaboration by 25%.
