Raj Sharma

Skilled operations manager with extensive expertise managing several projects at all levels, including budgeting, inventory management, and administration, with the goal of driving profitability and growth. Customer-focused management professional with experience in detecting problems and implementing corrective measures. Persuasive, self-motivated leadership professional with experience increasing network connections, persuasively introducing products, educating customers, executing pricing strategies, developing territories, and identifying customer needs to deliver solutions.

Demonstrated ability to finish work effectively despite interruptions and competing priorities.

Store manager - 7 - 11 food stores - Edmonton, Alberta

(1994-04 - 2013-09)

• Managed daily store operations, staff scheduling, and payroll to ensure full shift coverage and workflow efficiency.
• Oversaw budgeting, expense control, sales reporting, cash handling, and bank deposits.
• Led inventory management, audits, shipments, and shrinkage control to minimize loss and waste.
• Supervised, trained, and developed staff to exceed sales goals and deliver strong customer service.
• Implemented merchandising strategies, promotional updates, and store displays to drive profitability.
• Resolved customer concerns and operational issues to maintain high service and safety standards.

Restaurant Manager - Tim Hortons - Edmonton, Alberta

(2014-04 - 2016-05)

• Trained front-of-house staff on restaurant policies, service standards, and communication skills to ensure an exceptional guest experience.

Assistant Restaurant Manager - McDonald's Restaurant - Sherwood Park, Alberta

(2016-06 - 2019-04)

• Supported long-term business growth by analyzing customer feedback, improving processes, and reporting key sales metrics to senior leadership.
• Recruited, trained, scheduled, and evaluated staff to drive productivity, sales performance, and employee retention.
• Reduced expenses and improved profitability through effective inventory control, merchandising strategies, and streamlined operational procedures.
• Strengthened customer relationships by resolving concerns, optimizing service delivery, and leading performance-driven team development.

Restaurant Manager - Dairy Queen Restaurant - Edmonton, Alberta

(2019-05 - 2026-02)

• Drove business growth by recruiting, training, and leading staff, optimizing schedules, improving processes, and reporting key sales metrics to senior leadership.
• Increased profitability and operational efficiency through strategic inventory control, cost reduction initiatives, merchandising improvements, and strong customer relationship management.

Diploma - W. P. WAGNER HIGH SCHOOL (1991-01 - 1992-01)

Diploma - Computer course - INC (1992-01 - 1992-01)