Rajat Rathour

I am a tech-savvy and customer-oriented support professional with academic hands-on experience in troubleshooting, ticket resolution, Windows/Mac OS support, cloud infrastructure, and user assistance. I have strong problem-solving skills supported by technical knowledge in operating systems, networking basics, Active Directory, scripting fundamentals, and SaaS/CRM tools. Adept at working in fast-paced environments, managing multiple tickets, and providing accurate, timely solutions.

With a team Collaboration, I worked to design, deploy, and manage a simulated enterprise network infrastructure for a multi-site manufacturing company using VMware vCenter and classroom physical machines. Our project involved building a redundant, fault-tolerant Active Directory environment with integrated services including: DNS, WSUS, Certificate Services, and Group Policies File servers with shared department folders and mapped drives Linux-hosted company website and IIS-based AutoEnroll portal Roaming profiles, folder redirection, and desktop customization via GPO Bulk user and group creation with PowerShell/CSV automation Delegated control and security group permissions for departmental admins Designed a complete network plan with IP schemas, server roles, and implementation schedules This hands-on lab deepened my knowledge of enterprise systems, cloud infrastructure, and real-world troubleshooting in hybrid environments.

I completed post-graduate diploma in Cloud Infrastructure and Administration, where I learned basic troubleshooting skills, Networking concepts, User Support skills, I got a chance to work on Virtual enviroment like Vmware and Hyperviser.