Ram Pukar Singh

IT Support Technician and System Administrator with Canadian work experience in a federally regulated, ISO 27001 and PCIDSS certified environment. Holds a Postgraduate Diploma in Cloud Computing & DevOps from Lambton College (Toronto) and 2+ years of enterprise IT support experience from DXC Technology. Skilled in help desk operations, endpoint management, Active Directory, network troubleshooting, VoIP, and user support.

Supplementary expertise in cloud infrastructure (GCP), Docker, Kubernetes, and CI/CD pipelines. Seeking entry-level to mid-level IT Administrator or IT Support roles in the Greater Toronto Area. Valid PGWP — authorized to work full-time in Canada without restrictions.

IT System Administrator (Co-op) - Total Credit Recovery Limited (TCR) - Toronto, ON

(2025-05 - 2025-08)

• Delivered IT support and system administration services in a federally registered, ISO 27001 and PCI-DSS 3 certified facility with 300+ users across 4 Canadian offices.
• Configured and deployed new workstations, peripherals, and imaging software; standardized setup procedures to reduce new-hire onboarding time.
• Resolved hardware, software, email (Outlook/Exchange), and network connectivity issues across Windows endpoints, consistently minimizing user downtime.
• Administered Active Directory and Group Policy (GPO) — managed user accounts, access permissions, password resets, and security group memberships.
• Configured and troubleshot VoIP phone systems and network printers, maintaining reliable day-to-day communication infrastructure.
• Managed help desk queue — logged, prioritized, followed up, and closed all assigned tickets within SLA timelines.
• Operated within a high-security environment featuring full biometric access controls; maintained strict compliance with regulatory and data protection requirements (PCI-DSS, ISO 27001).
• Collaborated with senior IT staff (reporting to Eugene Kornevski, IT Manager) on infrastructure maintenance and escalated issues.

Associate Professional Software Engineer - DXC Technology - India (Hybrid)

(2021 - 2023)

• Provided Tier 2/3 technical support for enterprise clients in an ITIL-aligned service desk — handling hardware, software, network, and application issues.
• Managed user accounts, permissions, and access controls across Windows and enterprise systems using Active Directory.
• Assisted in deploying and maintaining virtual machines and cloud instances; automated provisioning tasks using Bash and Python scripts, cutting setup time by ~30%.
• Participated in incident management, change requests, and root cause analysis following ITIL best practices.
• Created and maintained infrastructure documentation, runbooks, and SOPs — knowledge base used by 20+ team members.
• Gained foundational exposure to Docker and monitoring tools (Grafana, ELK) through internal DevOps upskilling program.

Food Prep & Operations Lead - bb.q Chicken – GS Food Canada Corp. - Toronto, ON

(2026-01)

• Managing daily kitchen operations, team training, inventory, and food safety compliance (HACCP) in a high-volume QSR environment.
• Performing supervisory duties aligned with NOC 62020 (Food Service Supervisor) — documented for Canadian Permanent Residency purposes (Express Entry CEC).
• Maintaining zero health inspection violations; coordinating between kitchen and front-of-house for consistent service quality.

Postgraduate Diploma - Cloud Computing & DevOps - Lambton College (2024 - 2025)

Bachelor of Technology - Computer Science & Engineering - KIIT University (Kalinga Institute of Industrial Technology) (2017 - 2021)