Raman Dhillon

Customer-focused professional with 3 + years of experience in front desk operations within hospitality and healthcare settings. Skilled in managing appointments, guest relations, and administrative tasks while delivering exceptional service. Known for strong communication, organization, and ability to create a welcoming and efficient environment

Front Desk Agent - Executive Hotel - Coquitlam, Canada

(2025-01 - 2026-04)

• Welcomed and efficiently checked in guests, ensuring a smooth and positive arrival experience
• Managed 50+ guest check-ins daily in a fast-paced hotel environment
• Handled high-volume calls and bookings while maintaining accuracy and professionalism
• Assisted guests with special needs and provided information on hotel services and local attractions
• Maintained records of reservations, room inventories, and billing

Medical Office Assistant - BrightCare Medical Clinic - Surrey, Canada

(2024-02 - 2024-12)

• Scheduled and managed patient appointments using EMR software
• Performed front desk duties including greeting patients and handling calls/emails
• Maintained patient files and ensured confidentiality compliance
• Prepared examination rooms and sanitized equipment
• Assisted with billing and insurance processing

Guest Services Agent - Four Seasons hotel

(2023-02 - 2024-02)

• Delivered luxury-level guest service in a high-end hotel environment
• Handled VIP guest requests with professionalism and discretion
• Provided information about hotel amenities and services
• Maintained records and handled payments

Bachelor of Arts and Science - Psychology - Capilano University (2022)