Raman Johal

Front Desk Agent

Talent

WindsorMember since May 23, 2026

Guest Services & Customer CareHotel Front Desk OperationsReservation & Check-in/Check-out ManagementMulti-line Phone System HandlingNight Audit AssistanceConflict Resolution & Guest RelationsStrong Communication SkillsAttention to Detail & OrganizationTeam Collaboration (Housekeeping & Maintenance Coordination)Basic Hotel Management SoftwareAbility to work flexible shifts, including nights and weekendsStrong multitasking skills in fast-paced environmentsMS OfficeBooking systems

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Guest Services & Customer CareHotel Front Desk OperationsReservation & Check-in/Check-out ManagementMulti-line Phone System HandlingNight Audit Assistance

About

Dedicated and enthusiastic hospitality professional seeking a Front Desk Agent position. Skilled in delivering exceptional guest service, managing front desk operations, and ensuring smooth check-in/check-out experiences. Strong communicator with a focus on customer satisfaction, organization, and problem-solving in fast-paced hotel environments.

Experience

Front Desk Associate - Hyatt Regency - Chandigarh, India

(2021-01 - 2023-02)

Greeted guests warmly upon arrival and departure, ensuring a welcoming experience.
Managed reservations, check-ins, and check-outs efficiently using hotel software systems.
Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
Maintained accurate guest records and handled transactions with attention to detail.
Operated multi-line phone systems to manage calls and relay messages effectively.
Collaborated with housekeeping and maintenance teams to ensure room readiness.