Raman Kakkar

Meticulous and expertise in processing payroll, ensuring compliance with federal and state regulations, and improving payroll and benefit systems. Seeking to contribute my skills and accuracy to a dynamic organization where I can support timely, compliant, and efficient payroll and benefits operations.

Payroll Practitioner II - CITY OF AIRDRIE

(2021-05)

• Process biweekly payroll for over one thousand employees, ensuring compliance with local state and federal regulations.
• Manage employee records, timekeeping data, and benefit deductions using AVANTI Payroll Software.
• Manage Payroll – related employee changes, including onboarding New- Hires, rehires, changes, terminations and ROE's in a timely manner.
• Assists in processing weekly payroll for Union Employees in compliance with multiple collective bargaining agreements (CBAs).
• Firsthand experience in tracking hours, calculating benefits, submitting timecards etc.
• Expertise in handling pension administration and advising on retirement benefits.
• Expertise in utilizing payroll software to generate and interpret reports.
• Proficient working with OneDrive, SharePoint and, other collaboration tolls to manage and share files efficiently.

Payroll and Benefits Administrator - World health /Spa lady Calgary - Calgary

(2016-06 - 2021-04)

• Oversee the day-to-day processing for over 2500 employees, including review of time sheets, calculating commission value and computing pay.
• Processed and audited payroll semi-monthly
• Processed leaves, returns, Exits, New Hire and ROE's
• Reconciled all payroll liabilities to the general ledger and monthly payroll accrual entries.
• Provided Benefit support and assistance with acquisitions.
• Manage all data entry for benefits including entering new applications, terminations and monthly set up in AVANTI.

Technical Support Representative - Shaw-Tech support (call center)

(2013-07 - 2016-06)

• Exceptional communication and demonstration skills to users
• Very resolute support professional who works hard to solve every issue.
• Excellent teamwork skills and independent working skills.
• Able to work with all levels of management.
• Resolute employee who works until a problem is solved.

Customer service representative - TD Canada trust

(2012-10 - 2013-08)

• Adhere to strict opening and closing procedures to protect both employees and assets of the bank.
• Process on average 20+ customer transactions per hour during peak periods.
• Help customers get connected to value services including loans, credit and various insurance policies and encouraged them to be proactive with their banking.
• Balance automated teller machines and teller cash dispensers

Customer Service Representative - TELUS

(2011-04 - 2012-09)

• Collaborated well with team of fifty people.
• Maintained attendance expectations.
• Maintained expectations regarding call quality and resolution time.
• Multi-tasked systems while providing service and resolving customer issues, upgrades etc.
• Received several perfect customer feedback ratings.

Cashier - Pet smart

(2009-09 - 2011-06)

• Helping clients with their purchase at the counter
• Entering items efficiently
• Providing fast and accurate service
• Helping clients with their questions regarding products and services

High school - Lester B Pearson High school

Diploma - Aircraft Maintenance Technician - SAIT