Payroll Practitioner II - CITY OF AIRDRIE
(2021-05)
- Process biweekly payroll for over one thousand employees, ensuring compliance with local state and federal regulations.
- Manage employee records, timekeeping data, and benefit deductions using AVANTI Payroll Software.
- Manage Payroll – related employee changes, including onboarding New- Hires, rehires, changes, terminations and ROE's in a timely manner.
- Assists in processing weekly payroll for Union Employees in compliance with multiple collective bargaining agreements (CBAs).
- Firsthand experience in tracking hours, calculating benefits, submitting timecards etc.
- Expertise in handling pension administration and advising on retirement benefits.
- Expertise in utilizing payroll software to generate and interpret reports.
- Proficient working with OneDrive, SharePoint and, other collaboration tolls to manage and share files efficiently.
Payroll and Benefits Administrator - World health /Spa lady Calgary - Calgary
(2016-06 - 2021-04)
- Oversee the day-to-day processing for over 2500 employees, including review of time sheets, calculating commission value and computing pay.
- Processed and audited payroll semi-monthly
- Processed leaves, returns, Exits, New Hire and ROE's
- Reconciled all payroll liabilities to the general ledger and monthly payroll accrual entries.
- Provided Benefit support and assistance with acquisitions.
- Manage all data entry for benefits including entering new applications, terminations and monthly set up in AVANTI.
Technical Support Representative - Shaw-Tech support (call center)
(2013-07 - 2016-06)
- Exceptional communication and demonstration skills to users
- Very resolute support professional who works hard to solve every issue.
- Excellent teamwork skills and independent working skills.
- Able to work with all levels of management.
- Resolute employee who works until a problem is solved.
Customer service representative - TD Canada trust
(2012-10 - 2013-08)
- Adhere to strict opening and closing procedures to protect both employees and assets of the bank.
- Process on average 20+ customer transactions per hour during peak periods.
- Help customers get connected to value services including loans, credit and various insurance policies and encouraged them to be proactive with their banking.
- Balance automated teller machines and teller cash dispensers
Customer Service Representative - TELUS
(2011-04 - 2012-09)
- Collaborated well with team of fifty people.
- Maintained attendance expectations.
- Maintained expectations regarding call quality and resolution time.
- Multi-tasked systems while providing service and resolving customer issues, upgrades etc.
- Received several perfect customer feedback ratings.
Cashier - Pet smart
(2009-09 - 2011-06)
- Helping clients with their purchase at the counter
- Entering items efficiently
- Providing fast and accurate service
- Helping clients with their questions regarding products and services
