Raman Thhour

Results-driven operations and hospitality professional with 9+ years of experience in customer service, team leadership, and business operations in Canada. Proven ability to manage staff, coordinate schedules, train employees, and maintain high service standards. Holds a Diploma in Business Management (Human Resources) with hands-on administrative experience. Seeking an operations, administrative, or HR-related role to contribute strong organizational and leadership skills.

Operations Supervisor - Swiss Chalet Kitchener - Ontario

(2023-01 - 2026-01)

• Managed daily operations and supervised staff in a fast-paced environment
• Created and managed employee schedules ensuring proper coverage
• Trained and onboarded new employees, improving team performance
• Handled customer concerns and ensured high satisfaction levels
• Assisted with hiring, staff coordination, and performance monitoring as well as the payroll management
• Managed inventory and coordinated supply orders
• Supported sales growth through excellent customer experience

Server - Swiss Chalet - Waterloo Ontario

(2019-01 - 2023-04)

• Delivered high-quality customer service in a busy restaurant setting
• Built positive relationships with customers, increasing repeat business
• Handled POS transactions and maintained accurate cash records
• Worked collaboratively with team to ensure smooth operations

Office Assistant - Roylco - Waterloo, Ontario

(2022-03 - 2023-04)

• Provided administrative support including data entry, filing, and documentation
• Maintained organized records and improved office workflow
• Assisted with internal communication and coordination
• Supported management with daily administrative tasks

Diploma - Business Management (Human Resources) - Lambton college of applied arts and technology (2018-01 - 2020-01)