Ramandeep Kaur

Detail-oriented and personable professional with a proven record of accomplishment in customer service and team collaboration. Seeking a operations manager position to use exceptional organizational skills and strong interpersonal abilities to ensure seamless operations and provide excellent service to clients and visitors.

Operation manager - H&M

(2023-11)

• Delivered personalized assistance to customers, ensuring an elevated shopping experience.
• Leading team and fostering cross-functional collaborations.
• Proactively addressing issues as they arise, often on site or on the floor.
• Maintained immaculate cleanliness and organization of sales areas and fitting rooms, exhibiting strong attention to detail.
• Fostered effective teamwork to achieve sales targets and actively promoted store initiatives, demonstrating collaborative skills.
• Training, supervising and mentoring staff to foster a high-performance culture.
• Track kPIs and evaluate the performance and make data driven decisions.

Junior Digital Marketing Manager, Intern - Invertis University, India

(2022-08 - 2022-12)

• Managed website content and coordinated promotional activities to enhance online presence.
• Facilitated seamless coordination with CRM systems and online admission portals for streamlined processes.
• Executed and monitored online campaigns across platforms like Facebook and Google to drive engagement and conversions.
• Developed and managed campaign budgets to optimize marketing ROI.

Team member - Khandelwal College of Management Science and Technology (KCMT), INDIA

(2022-09 - 2023-06)

• Trained new volunteers, exhibited leadership, and handled challenging office paperwork tasks.
• Contributed to event setup and greeted visitors, offering assistance and guidance.
• Managed food donations, ensuring proper documentation for the food bank.

Team Leader - Oxford Public School

(2017-04 - 2019-03)

• Planned and executed school events, attracting over 1000 attendees, and featuring 20 programs.
• Mentored a team of 15-20 individuals and directed group activities, ensuring adherence to rules and policies.

Master of Business Administration - MBA - University Canada West, Canada (2023-09 - 2025-03)

Bachelor of Business Administration - BBA - Khandelwal College of Management Science and Technology (KCMT), INDIA (2019-08 - 2022-02)