Eniola Ajayi

Experienced professional with 5 years of experience in customer service and sales. Proficient in Microsoft and Google Suite, and highly adaptable to new technology. Detail-oriented, organized, and efficient problem solver with excellent communication and interpersonal skills. Motivated team player who can also work independently to achieve set goals.

Loans Operation Coordinator - Bridgepoint Financial - Toronto, ON

(2023-11 - 2025-12)

• Process loan applications by reviewing, verifying, and entering data accurately; ensure compliance with service standards.
• Serve as primary contact for clients and law firms on loan and credit transactions, providing high-quality customer service.
• Investigate and resolve loan-related issues, adhering to control standards and delivering timely resolutions.

Receptionist / Admin Assistant - FITZROVIA - Toronto, ON

(2023-07 - 2023-11)

• Welcomed and greeted visitors, clients, and employees, ensuring a positive first impression and fostering a friendly and professional atmosphere.
• Scheduled appointments, meetings, and conference rooms, efficiently managing calendars to optimize time and resources.
• Managed incoming and outgoing mail, packages, and deliveries, ensuring proper distribution and tracking.
• Assisted in organizing company events, including meetings, conferences, and social gatherings, ensuring smooth execution and attendee satisfaction.
• Managed office supplies and inventory, proactively restocking and ordering as necessary to maintain adequate levels.
• Provide support for Executive assistants as well

Receptionist (Temporary) - CINEFLIX - Toronto, ON

(2023-03 - 2023-06)

• Welcomed and greeted visitors, clients, and employees, ensuring a positive first impression and fostering a friendly and professional atmosphere.
• Answered and routed incoming calls, providing prompt and accurate information to callers and taking messages as needed.
• Scheduled appointments, meetings, and conference rooms, efficiently managing calendars to optimize time and resources.
• Managed incoming and outgoing mail, packages, and deliveries, ensuring proper distribution and tracking.
• Handled customer inquiries and requests, providing timely and helpful responses while maintaining a high level of professionalism.
• Assisted in organizing company events, including meetings, conferences, and social gatherings, ensuring smooth execution and attendee satisfaction.
• Managed office supplies and inventory, proactively restocking and ordering as necessary to maintain adequate levels.

Credit Counsellor - CIBC - Toronto, ON

(2021-01 - 2022-12)

• Conducted 80+ outbound and inbound calls daily to negotiate repayment plans with defaulting borrowers
• Created budgets for clients and provided options for low-interest rates on borrowed credit
• Sustained long-term relationships with clients, representing CIBC's goals and ideology
• Surpassed monthly targets for accounts cured per hour and recovered $1.5m in outstanding debt within a month
• Evaluated Credit risk using company tools like COINS, TSYS, TS2, ECIF, and SharePoint

Mobility – Customer Service and Sales Representative Agent - Bell Canada (Nordia) - Peterborough, ON

(2020-07 - 2021-01)

• Reported and analyzed daily inventory counts with MS Excel, statistical, and mathematical skills
• Increased Sales within my team by 25% within my first 3 months of tenure
• Generated 70+ inbound and outbound calls daily to introduce telecommunication products to new and existing clients
• Promoted complementary solutions according to the needs and habits discussed with the customer

Seasonal Sales Associate - American Eagle Outfitters - Peterborough, ON

(2018-11 - 2019-01)

• Enhanced customers' shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
• Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty

Part Time Cast Member - Cineplex Cinemas / Galaxy Cinemas - Toronto, ON/Peterborough, ON

(2017-04 - 2020-07)

• Provided excellent customer service by welcoming and serving guests in a clean and safe entertainment environment
• Handled cash transactions while delivering a pleasant customer service experience
• Efficiently managed concession stands, ticket sales, and theatre checks while multitasking

Intensive Care Unit Volunteer - Peterborough Regional Health Centre - Peterborough, ON

(2019-06 - 2020-06)

• Served as the primary liaison for family members and efficiently routed them to appropriate personnel as necessary.
• Assisted medical staff in daily operations, including patient care, medication administration, and medical record updates.
• Performed routine maintenance on equipment to prevent malfunctions and ensure smooth operations
• Maintained a clean, hygienic, and organized environment to prevent infection and promote healing
• Ensured patient safety by strictly adhering to safety protocols and guidelines
• Transported critical fluids, blood, and medications directly from the laboratory to the Intensive Care Unit.
• Maintained constant communication with the Ward Clerk to ensure smooth operations and accurate patient information in the Unit.

Racialized Student Commissioner - Trent Student Central Association - Peterborough, ON

(2019-09 - 2020-04)

• Represented racialized students in the Trent University Student Association
• Worked with other associations in the community to ensure a barrier-free education for racialized students at Trent University
• Planned events and assisted with elections while also ensuring that racialized students were involved and spoken for.
• Attended conferences in other cities and delivered presentations as a representative of my school

Bring It On! And Orientation Week Leader - Trent University Orientation - Peterborough, ON

(2019-07 - 2019-09)

• Assisted facilitators with event planning and social activities.
• Ensured new students were familiar with the environment and enthusiastic about the university
• Collaborated with several other leaders to manage many students

Greeter - Walk of Hope for Ovarian Cancer

(2018-10 - 2018-10)

• Facilitated Event planning and provided support to Volunteers
• Provided ideas to ensure attendees enjoyed the event while giving back to a good cause

Bachelor of Science - Biology - Trent University (2016 - 2020)

Respiratory Therapy - Fleming College (2026)