Medical Office Assistant / Ophthalmic Technician - West Vancouver Eye Care Clinic
(2026-02)
- Greet and register patients while thoroughly verifying their demographic, medical, and insurance information and maintaining accurate electronic medical records to support efficient clinic operations
- Perform detailed ophthalmic pre-testing procedures including visual acuity assessment, OCT preparation, tonometry, visual field testing, and retinal imaging while ensuring patient comfort and accuracy
- Assist the ophthalmologist during examinations by preparing equipment, documenting clinical findings, and managing patient flow to ensure smooth and timely consultations
- Manage appointment scheduling, confirmations, and follow-ups while handling high volumes of phone calls and inquiries in a professional and organised manner
- Coordinate referrals with specialists and communicate effectively with other medical offices to ensure continuity of patient care
- Process billing, insurance claims, and payments with a high level of accuracy while maintaining confidentiality and compliance with regulations
- Maintain and sanitize examination rooms and diagnostic equipment according to clinic protocols and safety standards
- Educate patients regarding procedures, treatment plans, and follow-up care instructions to enhance their overall experience
Receptionist / Pretest Assistant - IRIS The Visual Group
(2024-12 - 2025-11)
- Provided professional front desk support by welcoming patients, managing check-in and check-out processes, and ensuring a positive first impression of the clinic
- Conducted pre-examination tests such as visual acuity, tonometry, retinal imaging, and lensometry while maintaining accuracy and patient comfort
- Scheduled appointments efficiently and managed patient flow using clinic software systems to reduce wait times and improve service delivery
- Maintained and updated electronic patient records with strong attention to detail and confidentiality
- Handled a high volume of phone calls, emails, and walk-in inquiries while delivering excellent customer service
- Processed payments, insurance billing, and eyewear orders accurately while explaining options clearly to patients
- Assisted patients in selecting eyewear and provided guidance on product features, pricing, and suitability
Eye Care Consultant - Specsavers
(2026-04)
- Welcome customers and provide professional, patient-focused service throughout their visit
- Perform ophthalmic pre-testing, including visual acuity, tonometry, and retinal imaging, while maintaining accuracy and patient comfort
- Support customers with frame selection by explaining eyewear options, lens features, pricing, and suitability based on individual needs
- Assist with appointment scheduling, patient flow, payments, and general front-desk duties in a fast-paced optical environment
- Maintain accurate customer information and follow privacy, hygiene, and clinic procedures while working collaboratively with the optical team
Sales Associate / Customer Service Agent - Distinct Vancouver
(2025-12 - 2026-02)
- Promoted and sold the Canadian Tire Mastercard by clearly explaining its features, benefits, and eligibility requirements to a diverse customer base
- Engaged customers proactively to generate leads and consistently meet or exceed daily and weekly sales targets
- Assisted customers in completing credit card applications accurately while ensuring compliance with company policies
- Built strong relationships with customers through effective communication, trust-building, and personalized service
- Handled sensitive financial information with a high level of confidentiality and professionalism
- Resolved customer concerns and provided appropriate solutions to enhance satisfaction and loyalty
Merchandiser - Value Village
(2024-02 - 2025-08)
- Organized and displayed merchandise strategically to improve product visibility and drive customer engagement and sales
- Monitored inventory levels and ensured timely restocking of products to maintain store efficiency
- Priced and tagged items accurately according to store guidelines while maintaining attention to detail
- Assisted customers with locating products and provided helpful information to enhance their shopping experience
- Maintained store cleanliness, layout, and visual standards in a fast-paced retail environment
Gas Station Attendant - Mobil Gas Station
(2024-11 - 2025-06)
- Delivered friendly and efficient customer service to a high volume of customers while maintaining professionalism under pressure
- Processed cash, debit, and credit transactions accurately and responsibly while balancing registers
- Maintained cleanliness and safety of fueling areas and store premises in compliance with company standards
- Assisted customers with fuel pumps, product inquiries, and general support to ensure a positive experience
