Ramesh Shrestha

With dedicated expertise as a Technical Support Executive followed by as a Network and Monitoring Assistant at a prominent ISP in Nepal, I bring a strong foundation in troubleshooting and network management. My background in providing technical assistance and ensuring network stability has honed my problem-solving skills and ability to thrive in dynamic environments. I am enthusiastic about leveraging my experience to contribute effectively to a new team and drive impactful solutions in the realm of technology and network management.

Network and Monitoring Assistant Dec 2020 - Apr 2022

Vianet Communications Pvt. Ltd., Nepal

• Monitored and maintained the overall network infrastructure, including network devices, national and international network links, link capacity, traffic utilization, usage of servers, and performance of Data Centers.
• Informed, relayed messages, and escalated issues to the concerned departments regarding any incidence and followed up until resolution.
• Assisted in network troubleshooting, link maintenance and upgradation, and network planning activities as well as coordinate with the field team and restore any access, distribution, and transmission link issues.
• Reported, opened & closed incidents of the incidents occurring and make proper documentation.
• Acted as the point of contact between departments, third parties and partners.

Technical Support Executive Jul 2019-Nov 2020

Vianet Communications Pvt. Ltd., Nepal

• Provided technical support to customers via phone, email, and chat
• Troubleshot and resolved technical issues related to internet connectivity, network configuration, and hardware and software problems
• Coordinated with other departments to ensure the timely resolution of customer issues
• Maintained accurate and detailed records of customer interactions and issue resolution
• Informed customers about the various internet packages and offers
• Trained and provided on-the-job technical training to customer care agents

I completed my Bachelor of Science in Computer Science and Information Technology in 2019, which provided a comprehensive understanding of computer science fundamentals, programming languages, database management, and information technology principles. This program equipped me with a solid foundation in software development, network infrastructure, and system analysis. Currently, I am pursuing a Postgraduate degree in Wireless Information Networking, delving deeper into the intricacies of wireless communication, network security, mobile computing, and advanced networking protocols. This program offers a specialized focus on wireless technologies, including hands-on experience in designing, implementing, and managing wireless networks. Through coursework and practical applications, I aim to strengthen my expertise in this rapidly evolving field, preparing to contribute innovatively to the dynamic landscape of wireless communication and networking.