Customer Support
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With dedicated expertise as a Technical Support Executive followed by as a Network and Monitoring Assistant at a prominent ISP in Nepal, I bring a strong foundation in troubleshooting and network management. My background in providing technical assistance and ensuring network stability has honed my problem-solving skills and ability to thrive in dynamic environments. I am enthusiastic about leveraging my experience to contribute effectively to a new team and drive impactful solutions in the realm of technology and network management.
Network and Monitoring Assistant Dec 2020 - Apr 2022
Vianet Communications Pvt. Ltd., Nepal
•Monitored and maintained the overall network infrastructure, including network devices, national and international network links, link capacity, traffic utilization, usage of servers, and performance of Data Centers.
•Acted as the point of contact between departments, third parties and partners.
Technical Support Executive Jul 2019-Nov 2020
Vianet Communications Pvt. Ltd., Nepal
I completed my Bachelor of Science in Computer Science and Information Technology in 2019, which provided a comprehensive understanding of computer science fundamentals, programming languages, database management, and information technology principles. This program equipped me with a solid foundation in software development, network infrastructure, and system analysis. Currently, I am pursuing a Postgraduate degree in Wireless Information Networking, delving deeper into the intricacies of wireless communication, network security, mobile computing, and advanced networking protocols.
This program offers a specialized focus on wireless technologies, including hands-on experience in designing, implementing, and managing wireless networks. Through coursework and practical applications, I aim to strengthen my expertise in this rapidly evolving field, preparing to contribute innovatively to the dynamic landscape of wireless communication and networking.
