Rami Alsharak

Safety & Crisis Response: Maintain a safe and secure environment through regular perimeter checks, crisis de-escalation, and support during medical or behavioral incidents.

Participant Support: Welcome and build rapport with participants, guiding them to appropriate program services and basic needs support.

Supervision & Conflict Resolution: Monitor high-traffic areas including bathrooms, showers, and outdoor spaces, addressing safety concerns and mediating conflicts as needed.

Client Support Worker - Housing & Homelessness Help Hub (H4) - Windsor, Ontario

(2025-05)

• Safety & Crisis Response: Maintain a safe and secure environment through regular perimeter checks, crisis de-escalation, and support during medical or behavioral incidents.
• Participant Support: Welcome and build rapport with participants, guiding them to appropriate program services and basic needs support.
• Supervision & Conflict Resolution: Monitor high-traffic areas including bathrooms, showers, and outdoor spaces, addressing safety concerns and mediating conflicts as needed.
• Operational Support: Assist with daily program operations such as inventory restocking, donation sorting, and sanitization of shared spaces.
• Collaborative Care: Work closely with on-site staff to ensure smooth transitions, consistent communication, and a trauma-informed approach to care.

Youth Worker - Windsor Residence for Young Men - Windsor, Ontario

(2025-06)

• Resident Support: Support at-risk male youth (ages 16 to 24) in a transitional housing setting focused on life-skills development, structure, and self-reliance.
• Case Management: Conduct intakes, discharges, and basic case management while maintaining accurate records and shift logs.
• Life Skills Coaching: Guide residents through daily routines including cooking, cleaning, budgeting, and other independent living skills.
• Safety & Conflict Resolution: Perform regular safety checks, room inspections, and conflict resolution using a trauma-informed approach.
• Collaborative Care: Work closely with families, social workers, and community partners to support individualized care plans.
• Role Modeling: Maintain a secure and supportive environment while modeling healthy behavior and routines.

Assistant Manager - Lush Fresh Handmade Cosmetics - Windsor, ON

(2024-04 - 2025-06)

• Turnaround Leadership: Played a key role in revitalizing store performance, achieving profitability after years of losses. Contributed to hitting bonus targets for 10 consecutive months.
• Leadership & Team Development: Completed the comprehensive Manager in Training (MIT) program, enhancing leadership and operational skills.
• Recruitment & Onboarding: Executed hiring processes and successfully onboarded seasonal staff, fostering a motivated and high-performing team.
• Health & Safety: Applied certified knowledge to maintain a safe and compliant workplace.
• Customer Engagement: Boosted sales and enhanced customer experiences through "Essential Components of Selling" and tailored product demonstrations.
• Operational Excellence: Led inventory management and labor scheduling, optimizing operational efficiency and improving team productivity.
• Brand Advocacy: Organized and hosted community engagement events, strengthening the store's connection with the local community.

Beauty Expert - Shoppers Drug Mart - Windsor, ON

(2020-01 - 2024-04)

• Customer Service Excellence: Improved Customer Service Index from 50% to 97% through personalized outreach and strategic engagement.
• Sales Leadership: Consistently exceeded sales targets, maintaining the top sales position in the department.
• Marketing Initiatives: Achieved #1 ranking on Beauty Now for 18 months, growing customer profiles by 4000 and doubling the store's online following.
• Product Expertise: Delivered exceptional customer experiences with tailored consultations in makeup, skincare, and fragrance.

Manager in Training Program - Lush Fresh Handmade Cosmetics

Infection Prevention and Control Certification - Windsor-Essex County Health Unit

OSSD Certification - Catholic Central High School