Ramzi Hamdi

Graduate of a DEP in Commerce Marketing and Multimodal Transport Technician, versatile professional in marketing, commerce, transportation, and logistics, with over 5 years of combined experience in business development and in managing shipping, receiving, and inventory operations. Possesses strong skills in sales strategy, customer relationship management, inventory auditing, and product classification. Proficient in maintaining accurate administrative and commercial records while ensuring site safety and operational efficiency.

Experienced in the automotive industry, with extensive background in vehicle purchasing, sales, and rentals, including negotiation, reservation management, contract processing, and insurance coordination, actively contributing to company performance and growth.

Delivery Driver at Uber Eats (2026-07 – Present)

• Deliver food orders safely and efficiently to customers throughout Ottawa
• Plan and optimize delivery routes to ensure on-time deliveries
• Provide professional and courteous customer service while maintaining high satisfaction ratings
• Handle multiple deliveries in a fast-paced environment while meeting performance targets

Customer Service Representative (Part-time) at Thaï Express inc (2026-02 – 2026-06)

• Greeted customers in a courteous and professional manner
• Answered customer questions and provided information about products and services
• Handled cash register operations and processed cash, debit, and credit transactions
• Resolved customer concerns and ensured a positive dining experience

Customer Service Representative (Part-time) at Panago Pizza (2026-02 – 2026-06)

• Greeted customers and took orders in person and over the phone
• Collaborated with kitchen and delivery teams to ensure fast and efficient service
• Responded to customer requests and ensured high levels of customer satisfaction
• Processed cash, debit, and credit card transactions accurately
• Maintained a clean and organized work area while following food safety standards

Delivery Operations Supervisor at Kori Group Delivery (2025-05 – 2026-01)

• Organized delivery routes and scheduled drivers to ensure efficient operations
• Monitored loading and unloading activities to maintain accurate and timely deliveries
• Tracked drivers progress and resolved operational issues to minimize delays
• Communicated with team members to improve workflow and delivery performance

Branch Operations Supervisor at Best Rent a Car – Rental Agency (2020-09 – 2023-08)

• Managed daily branch operations and coordinated customer rental services
• Recorded customer orders and rental information accurately in the company computer system
• Prepared and verified rental documents, certificates, and required administrative paperwork
• Assisted customers with vehicle rental procedures and provided professional customer service
• Coordinated vehicle availability and ensured smooth rental operations
• Maintained accurate records and followed company policies and procedures

Logistics Operations Assistant at Germanetti (2018-12 – 2020-09)

• Supported warehouse operations, including receiving, organizing, and preparing for transportation
• Selected appropriate road transportation solutions and vehicles based on shipment requirements
• Verified shipping documents, customs paperwork, and transportation records for accuracy
• Monitored operations and helped resolve logistical issues in real time

Diploma DEP in Business Administration – Marketing – La Cité, College of Applied Arts and Technology (2023 – 2025)

Technician Diploma in Multimodal Transport and Logistics – Ministry of Professional Training and Labor (2017 – 2019)