Randa Al-Sharif

A position as Customer Service Representative or Cashier using superior customer service experience, attention to detail and administrative abilities

Medical Administrator - Wonderland Clinic - London, ON

(2018-01 - 2019-12)

• Answered phones, scheduled patients, making appointments, faxing
• Patient room preparation, organizing files

Production Line Worker - The Original Cakerie - London, ON

(2017-01 - 2017-12)

• Assembled, decorated, and packaged cakes based on required specifications
• Ensured consistent product quality during production

IT Technician - Stream - London, ON

(2007-01 - 2011-12)

• Answered incoming customer calls and assisted with the resolution of technical issues
• Maintained accurate customer records in company databased to ensure optimal customer service and tracking of customer interactions
• Solved product issues and completed product returns
• Submitted a call log at the end of each day to management
• Assisted in updating, formatting system, and installing Windows operating system with new products
• Achieved high customer service ratings on all resolved trouble shooting

Data Entry and Office Assistant - Adecco - London, ON

(2004-01 - 2006-12)

• Assisted with data entry in company database for clients
• Formatted and prepared documents and correspondence
• Used Microsoft Excel spreadsheets to track client-related costs and hours
• Responded to inquiries using multi-line phone system
• Used Outlook email to process resumes and skills testing results
• Maintained an alphabetical and chronological filing systems
• Designed and printed posters for work activities using Photoshop and Microsoft Word
• Checked the work of other data entry operators for accuracy
• Copied, scanned, faxed and filed all verified documents

Medical Office Administrator - Westervelt College (2018-01 - 2018-12)

First Aid/CPR, Class C - Westervelt College (2018-01 - 2018-12)

WHMIS - Westervelt College (2018-01 - 2018-12)

Specialized Language Training in Skilled Administrative and Business/Clerical Occupation - Centre for Lifelong Learning (2009-01 - 2009-12)

Customer Interaction Agent Initial Training - Solectron Global Services (2004-01 - 2004-12)

SCSI Technology, USB Technology, Fiber Optic Technology - StarTech.com (2003-01 - 2003-12)

Ontario Secondary School Diploma (1998-01 - 1998-12)