Top performing Technical Support Representative skilled at offering easy-to-understand and actionableguidance, resulted in the growth of the clients by 70%.
Acquire effective problem solving abilities, well-developed people skills, outstanding communication and organizational abilities with a resourceful approach to solve diverse problemsindependently.
Adept at learning new technologies and products with willingness to acquire skills.
Effective team player and self-driven professional with a strong desire to contribute towards team success.
Positively impacts all customer interactions, adapts to unique complaints and queries with thorough research and expert critical thinking skills.
Experience
An IT Support Analyst well versed in customer service and service management practices having over 3 years of experience in documenting, analyzing, researching, troubleshooting, data migration/implementing, testing and maintaining desktops and related applications seeking the position of Sr. Technical/Application support position.
Education
I have completed post graduate and bachelor degree in computer science engineering and one of that degree is of 4 years.
