Ray Gaffoor

Operations professional with 7+ years of experience across logistics, dispatch, administration, and customer service. Known for coordinating moving parts, keeping priorities straight under deadline pressure, and building systems (CRM, automations, websites) that make teams run smoother. Clear communicator with sound judgment and a practical, solutions-first approach.

AI Trainer, Writer & Reviewer (Contract) at Mercor (2026-05 – Present)

• Write and review content to support AI training.

Business Systems & Automation (Part-Time) at XLNT Advisors Inc. (2024-11 – Present)

• Administer EspoCRM and build workflow automations with Google Apps Script to streamline manual, repetitive tasks.
• Manage the company website, hosting, and digital systems using WordPress, Cloudflare, and GitHub.
• Support the CEO with scheduling, provider communications, email management, and general bookkeeping.

Warehouse Driver (Part-Time) at Exoparts Inc. (2026-01 – Present)

• Deliver orders and support warehouse operations for a European auto parts distributor.

Logistics Manager / Freight Broker Lead at Amplify Logistics (2022-05 – 2024-08)

• Led inbound and outbound brokerage shipments across Canada and the U.S., booking and selling 15+ shipments per day.
• Planned carrier coverage and prioritized loads to consistently meet delivery deadlines.
• Vetted carrier compliance and eligibility, and maintained relationships with regular carriers to secure dependable coverage.
• Supported team members and tracked shipments through transit.

Shipping & Receiving Coordinator at Canadian Pipe & Pump Supply (2021-06 – 2022-05)

• Coordinated receiving, staging, and shipping of steel pipe, fittings, and related industrial products for a pipe and pump distributor.
• Operated forklift to safely load, unload, and move heavy and long-length pipe stock; certified in forklift and propane handling.
• Checked incoming shipments against paperwork and flagged shortages or damage so orders went out accurate and on time.
• Conducted inventory counts to keep stock records accurate; trusted key holder who maintained a clean, organized, safe warehouse.

Lead Dispatch & Customer Care at Pineapple Express Delivery (Ontario Cannabis Store courier) (2019-12 – 2021-05)

• Promoted from driver to Senior Logistics Coordinator after working B2B driver, warehouse, and customer care roles.
• Planned, created, and assigned daily routes while coordinating and monitoring ~50 drivers.
• Opened and closed each day as lead, ensuring every package was delivered or returned to the hub for re-delivery.
• Guided drivers in real time, including locating delivery points.

Parts Associate at Audi Oakville (2019 – 2019)

Earlier experience

Intake & Assessment Counselor (student placement) at Renascent (2019 – 2019)

Earlier experience

Lab Assistant Manager (internship) at Footletic (2018 – 2018)

Earlier experience

Graduate Certificate in Addictions & Mental Health – Humber College (2018 – 2019)

Bachelor of Arts in Psychology – Brock University (2014 – 2018)