Raymond Arcand

Developer-Analyst specialized in Quadient Inspire with over 10 years of experience in software development and QA automation. Good expertise in designing and implementing customer communication solutions using Inspire Designer, Interactive, and Scaler. Proven ability to deliver scalable CCM solutions, optimize processes, and act as a subject matter expert in enterprise environments. Good experience in Scripting and design.

Quadient Inspire Consultant (Designer, Interactive, Scaler) at Desjardins (2025-11 – Present)

• Design and develop CCM solutions using Quadient Inspire (Designer, Interactive, Scaler)
• Act as a subject matter expert (SME) for Inspire across projects
• Support multiple teams in implementing and optimizing CCM workflows
• Define best practices and contribute to continuous improvement initiatives
• Troubleshoot complex issues and ensure high-quality deliverables

Developer-Analyst – Quadient Inspire Specialist at Promutuel Insurance (2023 – 2025-11)

• Develop and maintain CCM solutions using Quadient Inspire
• Define and execute testing strategies; resolve defects
• Act as SME for Inspire tools within the team
• Improve development and QA processes

Developer-Analyst – Quadient Inspire at Desjardins (2020 – 2022)

• Developed CCM solutions using Quadient Inspire
• Built automation scripts using PowerShell
• Planned and executed testing strategies
• Contributed to process improvements

QA Automation Analyst (BI Team) at Industrial Alliance Auto and Home (2018 – Present)

• Developed automated testing frameworks in Java
• Tested systems interacting with CCM (EIS / BI)
• Supported developers and improved QA practices

Guidewire Developer at VNEO Inc. (2017 – 2018)

• Developed features based on user stories
• Performed testing and code reviews

QA Analyst at Ticketmaster (2011 – 2017)

• Automated backend and UI testing
• Managed QA environments and defect tracking

QA Analyst (Analytics & Reporting) at Taleo (2009 – 2011)

• Developed and executed regression tests (Java, Selenium, RFT)

AEC in Programmer/Analyst – Cégep Ste-Foy

Certificate in Computerized Financial Management – Cégep de St-Hyacinthe

Certificate in IT Integration in Education – Université du Québec