Rebecca

Registered Psychotherapist (Qualifying) with a Master of Arts in Counselling Psychology and over three years of experience in mental health intake, assessment, case coordination, counselling, and client advocacy. Experienced in conducting trauma-informed psychosocial assessments, identifying risk and urgency, developing client-centred treatment goals, providing brief counselling, and supporting youth, adults, and families from diverse and marginalized communities.

Intake Specialist - Lakeridge Health

(2026-01)

• Serve as the primary intake contact for sensitive complaints while maintaining strict confidentiality, professionalism, ethical judgment, and discretion.
• Conduct preliminary assessments by identifying key issues, assessing urgency and risk, and determining appropriate next steps for resolution, referral, escalation, or investigation.
• Maintain accurate and confidential case records within a case management system, ensuring documentation is complete, organized, current, and handled with a high degree of accuracy.
• Communicate sensitive information clearly and professionally while exercising sound judgment in complex and potentially conflictual situations.

Court & Client Representative - Court Services Division — Oshawa - Oshawa

(2024-01 - 2024-12)

• Supported judges, lawyers, clients, and other court users throughout court proceedings in a professional and confidential environment.
• Managed court records, received and filed court documents, drafted court documentation, and reviewed legal materials for accuracy and completeness.
• Worked collaboratively with justice system professionals while maintaining professionalism, sound judgment, discretion, and sensitivity to the needs of court users.

Intake Coordinator — Mental Health Department - Yonge Street Mission

(2022-01 - 2026-12)

• Conducted comprehensive initial assessments for more than 500 clients using psychological methods and techniques to identify mental health, psychosocial, and service needs.
• Supported youth, adults, and families through therapeutic and psychoeducational services, addressing diverse communication needs and fostering accessible support.
• Built rapport quickly with individuals experiencing complex mental health and psychosocial challenges using a trauma-informed, client-centred, and culturally responsive approach.
• Facilitated mental health debriefings and psychoeducational interventions while supporting client engagement and participation.
• Collaborated with colleagues and service providers to promote continuity of care and effective service coordination.
• Maintained accurate, confidential client information and documentation while adhering to privacy and professional standards.

Clinical Counselling Practicum - Yonge Street Mission

(2025-01 - 2025-12)

• Provided individual and group counselling in both in-person and virtual formats.
• Applied evidence-informed approaches including Cognitive Behavioural Therapy, Narrative Therapy, and Cognitive Processing Therapy principles.
• Supported clients experiencing trauma, emotional dysregulation, interpersonal challenges, and other mental health concerns.
• Collaborated with interprofessional teams to support continuity of care and appropriate service planning.
• Maintained accurate clinical documentation and worked in accordance with PHIPA, confidentiality, ethical, and professional practice requirements.

Residence Advisor - University of Ottawa

(2016-01 - 2020-12)

• Built rapport quickly and effectively with diverse student populations, demonstrating adaptability and an ability to connect with young people from varied backgrounds.
• Independently mentored students and provided support regarding personal, academic, and institutional concerns.
• Responded to student concerns while maintaining professional boundaries and enforcing policies in a firm yet approachable manner.
• Supported students during interpersonal conflict and challenging situations while promoting a safe and inclusive residence environment.

Master of Arts - Counselling Psychology - Yorkville University (2023-01 - 2025-12)

Bachelor of Arts - Psychology - University of Ottawa (2015-01 - 2020-12)