Reena Kaur

A diligent and self-motivated individual with 20+ years experience in many fields. Bringing forth a proven track record of achievement and a reputation for positive collaboration. Confident, hard working and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive.

Check point Manager - Garda world/Paladin

(2023-06)

• Handling complaints, unruly passengers, special requests , explosive detection trace alarms, non-permitted items, dangerous goods, VIPs. Manage incidents at the checkpoint as they arise and implement contingency and emergency procedures to maintain integrity of operations and reconcile incidents. Monitor checkpoint performance and actively determine shift assignments and staff deployments.

Pre board screening officer - Garda world

(2023-01 - 2023-06)

• Screen passengers, non passengers and baggage. Control access to restricted areas. Interact with the travelling public and provide customer service in a professional ethical manner. Follow regulations and standard operating procedures while demonstrating critical thinking.

Customer experience Manager - Michael’s

(2021-09 - 2022-06)

• Customer service excellence, Complaint resolution, Store open close procedures, drawer management/balancing, cash audits/reports.

Production assistant - Film production

(2018-09 - 2019-07)

• Assisting in handling and distributing production related paperwork, escorting actors around set, run errands, organize equipment and set related equipment.

Detainee Custody officer - Heathrow IRC

(2010-03 - 2020-02)

• Responding to emergency calls(response team) to de-escalate aggression, fights, riots, attempted escape and self harm, utilizing established aggression control techniques. Searching for contraband's and unauthorized items. Case processing on entry and departure. Verifying provided identification, maintaining surveillance, x-raying belongings and attending court hearings with detainees. Documenting incidents and daily activities of detainees. ACDT checks, welfare checks, daily audits, unit patrol

Graduate - Villiers High School(UK) (1994-09 - 1998-05)