Project Manager, Business Analyst, Agent
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My expertise is anchored by rigorous project methodology, holding leading certifications including Project Management Professional (PMP), Certified Scrum Master (CSM), and SAFe Release Train Engineer (RTE).
I have a proven track record of implementing leading technology to transform business solutions, having successfully led multi-million dollar programs across diverse, highly regulated sectors including BFSI (Banking, Financial Services, and Insurance), Fintech, and the Public Sector (WorkSafeBC, UBC).
I am highly skilled in architecting, integrating, and launching solutions using major platforms like NetSuite, Salesforce, Workday, and MuleSoft, while directing technical teams on cloud-native infrastructure (AWS and Azure). I bring an adept servant leadership style to coach teams and deliver customer-centric solutions with a focus on continuous improvement and strategic execution.
Certification & Governance: I bring best-in-class project discipline, holding PMP, Certified Scrum Master (CSM), and SAFe Release Train Engineer (RTE) certifications. I am an expert in leveraging Agile (Scrum, SAFe, Kanban) and Hybrid methodologies to maximize team velocity and ensure on-time, on-budget delivery.
Scale of Impact: I have successfully overseen multi-million dollar programs, managing budgets up to $10M and directing cross-functional teams of 40+ members across local and global regions.
SaaS Implementation: I am highly skilled in the full lifecycle implementation of major SaaS solutions, including Salesforce Financial Services Cloud, NetSuite, Workday, MuleSoft, and Planview.
Technical Architecture: I have directed Cloud Migration and Infrastructure Modernization initiatives (AWS and Azure), ensuring the digital products and systems I manage are scalable, secure, and eliminate single points of failure.
Fintech & Innovation: I have spearheaded the development and deployment of AI-driven solutions, self-serve portals, and integrated services with credit bureau data, enabling organizations to leverage cutting-edge technology for efficiency and growth.
Regulated Environments: I have delivered critical programs for public sector entities like WorkSafe BC (environment and data rationalization) and UBC (infrastructure modernization).
Communication & Advisory: I am adept at communicating complex technical challenges and roadmaps to executive steering committees, ensuring transparency, securing required funding, and building consensus across diverse stakeholder groups.
In short, I implement leading technology to transform business outcomes, ensuring every project is executed with disciplined governance, technical acumen, and a strategic focus on the client's long-term success.
Masters of Commerce (2 years completed from University of Mumbai)
Master's Degree in Computer Science and IT (semester 1 from Sikkim and Manipal University)
This degree establishes a deep understanding of core technological concepts, which is critical for managing modern projects involving enterprise software (SaaS), cloud infrastructure (AWS/Azure), data rationalization, and digital transformation. It provides the technical foundation necessary to communicate effectively with technical leads and architect successful solutions.
Project Management Professional (PMP) – PMI The PMP is the gold standard, signifying expertise in predictive (Waterfall) project management, risk management, budget control (up to $10M), and structured governance—essential skills for leading large, high-stakes programs in the public and private sectors.
SAFe Release Train Engineer (RTE) / Certified SAFe Agilist
These certifications prove proficiency in Scaled Agile Framework (SAFe), demonstrating the ability to manage complex, multi-team programs (e.g., coordinating 40+ team members) and drive continuous improvement across an entire organization or program (like an ERP Cutover or Fleet Renewal).
This ensures expertise in foundational Agile methodologies, emphasizing iterative delivery, team coaching, and adapting to change quickly in high-velocity environments (like fintech and digital product studios).
