Reymark Villajuan

Experienced professional with a diverse background in management and hospitality. Highly skilled in leading and motivating teams to achieve organizational goals. In the management field, I have successfully supervised and guided teams to exceed performance targets, improve operational efficiency, and enhance overall productivity.

Within the hospitality industry, I have cultivated exceptional customer service skills, ensured exceptional guest experiences and maintained high levels of customer satisfaction. Committed to delivering exceptional results and fostering a positive work culture, I strive to bring my well-rounded expertise to contribute to the success of any organization.

Galley Steward - Carnival Cruise Line

(2026-01)

Previous contract with Carnival Cruise Line from March 2, 2025 to October 19, 2025 (Finished Contract). Currently employed as of January 10, 2026.

• Responsible for proper dishwashing, food handling and cleaning procedures in accordance with USPH and company standards
• Follows procedure for handling, racking, and pre-rinsing of dirty dishes and the uncracking, storing and delivery of clean dishes
• Responsible for cleaning and maintaining the galley area
• Overseeing inventory to ensure that you have enough supplies to meet demand
• Maintaining high standards of food safety and hygiene

Claims Specialist - Medwiz Pharmacy / Ascendance BPO - Cabanatuan City, Nueva Ecija

(2024-01 - 2025-02)

• Managing and processing insurance claims on behalf of the insurance company or policyholder
• Reviewing and assessing claims to determine their validity, gathering necessary documentation and evidence, communicating with claimants and other parties involved, negotiating settlements, and ensuring compliance with company policies and procedures
• Responsible for investigating suspicious or fraudulent claims, as well as working with adjusters and other professionals to resolve complex claims
• Ensuring that claims are handled efficiently, fairly, and in accordance with the terms of the policy
• Transcribing medical records from the facilities

Galley Utility Cleaner - Celebrity Cruises – Royal Caribbean Group

(2022-11 - 2023-08)

• Responsible for proper dishwashing, food handling and cleaning procedures in accordance with USPH and company standards
• Follows procedure for handling, racking, and pre-rinsing of dirty dishes and the uncracking, storing and delivery of clean dishes
• Responsible for cleaning and maintaining the galley area
• Overseeing inventory to ensure that you have enough supplies to meet demand
• Maintaining high standards of food safety and hygiene
• As stateroom attendant primary responsibilities include ensuring that guests have a comfortable and enjoyable stay onboard the cruise ship

Claims Specialist - Medwiz Pharmacy / Ascendance BPO - Cabanatuan City, Nueva Ecija

(2022-01 - 2022-11)

• Managing and processing insurance claims on behalf of the insurance company or policyholder
• Reviewing and assessing claims to determine their validity, gathering necessary documentation and evidence, communicating with claimants and other parties involved, negotiating settlements, and ensuring compliance with company policies and procedures
• Responsible for investigating suspicious or fraudulent claims, as well as working with adjusters and other professionals to resolve complex claims
• Ensuring that claims are handled efficiently, fairly, and in accordance with the terms of the policy
• Transcribing medical records from the facilities

Waiter - Lamarang Hotel and Resort

(2020-11 - 2022-01)

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
• Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code

Operation Assistant - Shopping Center Management Corporation

(2017-09 - 2020-09)

• Responsible for supporting the day-to-day operations of organization
• Coordinating and executing various tasks and projects, managing administrative duties, communicating with internal and external stakeholders, and ensuring that processes and procedures are followed consistently
• Responsible for assisting with budgeting and financial planning, coordinating events and meetings, managing databases and records, and providing general administrative support to other departments or teams
• Ensuring that operations run smoothly and efficiently, and that the organization can deliver on its goals and objectives

Service Crew - KFC – Wizard Manpower and Allied Services Inc.

(2017-04 - 2017-09)

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
• Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code

Service Crew - Mang Inasal - Cabanatuan City

(2014-06 - 2014-12)

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
• Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code

Bachelor of Science - Information Technology - College for Research and Technology (2012-06 - 2017-04)