Richard Coleman

Dedicated professional with almost 2 decades of retail experience, bringing strong customer service, problem-solving, team leadership, and operational management skills. Proven ability to adapt quickly, build relationships, and deliver results in fast-paced environments. Seeking to transition into a new career. Promise of a strong work ethic, and a commitment to continuous learning to contribute to new organization.

Front Store Manager - Shoppers Drug Mart - Oshawa, ON

(2007-09)

• Managed daily front-store operations, ensuring excellent customer service, operational efficiency, and compliance with company policies.
• Led, coached, and developed a team of retail employees through training, performance management, and ongoing support.
• Oversaw staffing, scheduling, and labour management to meet business needs while maintaining productivity targets.
• Monitored sales performance, implemented merchandising strategies, and drove achievement of store sales and profitability goals.
• Managed inventory control, including ordering, receiving, stock replenishment, and loss prevention initiatives.
• Ensured visual merchandising standards and promotional programs were executed according to company guidelines.
• Handled customer concerns and escalated issues professionally, maintaining high levels of customer satisfaction.
• Supervised cash management processes, including deposits, cash balancing, and adherence to financial controls.
• Maintained a safe, clean, and organized store environment while ensuring compliance with health and safety regulations.
• Collaborated with pharmacy and store leadership teams to support overall store objectives and improve customer experience.
• Coached Assistant Managers in leadership, operations, and team management, supporting their advancement to Front Store Manager positions.

Owner/Programmer - Cypher script Inc. - Whitby, ON

(2012-10 - 2015-06)

• Designed, developed, and maintained custom software applications using C# and VB.NET.
• Created and managed database solutions utilizing Microsoft SQL Server and Microsoft Access.
• Analyzed business requirements and translated them into efficient, user-focused software solutions.
• Provided application support, troubleshooting, and system enhancements to improve operational performance.
• Delivered software solutions for General Motors' Oshawa Assembly and Paint Plants, supporting manufacturing and business operations.
• Collaborated with stakeholders to identify process improvements and implement technology-driven solutions.
• Completed additional contract projects for BullyingCanada and Herbal One, developing and supporting custom business applications.

Packer/Shipper - Temporary - Tracelogix Corporation - Whitby, ON

(2005-06 - 2006-01)

• Packaged computer monitors and related equipment using Instapak protective packaging systems to ensure safe transport.
• Applied shipping labels and verified package information for accuracy and compliance with shipping requirements.
• Picked and prepared products for shipment and delivery based on customer orders and inventory documentation.
• Maintained accuracy and efficiency in a fast-paced warehouse environment.
• Assisted with inventory handling, order fulfillment, and general warehouse operations.
• Followed workplace safety procedures and quality standards while meeting productivity targets.

Shift Manager - Arby's - Whitby, ON

(2000-01 - 2005-01)

• Supervised daily restaurant operations, ensuring efficient service, food quality, and compliance with company standards.
• Led and motivated team members during shifts, delegating tasks and providing coaching to maintain productivity and customer satisfaction.
• Assisted with training, and onboarding new employees.
• Managed cash handling procedures, including register reconciliation, deposits, and adherence to financial controls.
• Monitored inventory levels, ordered supplies, and helped minimize waste to control operating costs.
• Addressed customer inquiries and resolved concerns promptly and professionally to ensure a positive dining experience.
• Ensured compliance with food safety, sanitation, and workplace safety regulations.
• Assisted in opening and closing procedures, including preparing reports, securing the facility, and completing administrative tasks.

Certificate - Website Design and Development - Durham College (2005-01 - 2007-01)