Varna Singh

Dedicated and dependable operations professional with 20+ years of experience at Scotiabank delivering exceptional administrative support, logistics coordination, customer service, inventory control, shipping support, and operational excellence. Demonstrated ability to work efficiently in fast-paced environments, maintain accurate records, follow established procedures, ensure compliance, and collaborate effectively with internal and external stakeholders. Strong computer skills with experience in data entry, tracking systems, reporting, inventory management, and process improvement.

Messenger / Administrative Assistant / Mail Clerk - Scotiabank - 720 and 44 King Street, Toronto

(2005-01 - 2026-08)

• Processed and distributed high volumes of incoming mail, courier packages, cheques, and confidential documents across multiple departments within a major financial institution.
• Prioritized urgent and time-sensitive correspondence, ensuring accurate delivery and compliance with service standards and security requirements.
• Prepared outgoing mail, courier shipments, and registered packages, maintaining accurate tracking records and proof-of-delivery documentation.
• Maintained mail volume reports, delivery logs, and operational records using Microsoft Excel, Word, and Teams.
• Prepared, scanned, indexed, and managed business records and documents in accordance with records management and retention procedures.
• Investigated delivery discrepancies, responded to employee inquiries, and communicated shipment updates to internal stakeholders.
• Coordinated document storage and retrieval activities with external vendors, including Iron Mountain.
• Managed inventory of mailroom and shipping supplies, ensuring continuous operational support.
• Cross-trained in courier coordination, mail tracking systems, and package handling, while training new employees on mailroom procedures and equipment.
• Maintained strict confidentiality and compliance standards when handling sensitive financial documents and customer information.

Certificate - Computer Studies - Sheridan College

Ontario Secondary School Diploma - St. Ignatius of Loyola Catholic Secondary