APPLIED HUMAN FACTORS, UNIVERSITY OF WINDSOR
May 2022 - Present
- Conducted extensive research on human behavior and cognition to reduce error rates.
- Developed Python scripts that reduced data processing time by 80%, enhancing research efficiency.
- Designed experiments and analyzed data with tools like SPSS and Python for streamlined data analysis and visualization from multiple files, emphasizing critical results for informed decision-making.
- Maintained a record of 100% accuracy in data collection and analysis. Performed quantitative analysis for optimizing HMI or HCI.
HUMAN FACTORS RESEARCH ASSISTANT, UNIVERSITY OF WINDSOR
May 2022 - Present
- Proficient in managing laboratory equipment and supplies, ensuring proper maintenance, leading to a 100% uptime.
- Efficiently recruited and managed 30 participants for a one-hour experiment within just three weeks, showcasing strong organizational and project management skills.
- Proficiency with usability testing equipment, eye-tracking devices, and physiological sensors has contributed to the successful data-driven analysis of user experiences.
HUMAN FACTORS ENGINEER, AMERICAN UNIVERSITY OF BEIRUT
Feb 2018 – June 2020
- Utilized human factors engineering principles and prioritized data security, ensuring 100% compliance during sensitive research data collection.
- Conducted experiments and analyzed user feedback for product enhancement,
- Collaborated with cross-functional teams to design and execute experiments, promoting a multidisciplinary approach to problem-solving.
INFORMATION TECHNOLOGY ASSISTANT
June 2023 – August 2023
- Assisted users in setting up new hardware and software.
- Conducted routine system updates, patches, and upgrades.
- Participated in IT project planning and execution, ensuring projects were completed on time and within budget.
SENIOR IT ENGINEER
November 2021 – November 2022
- Delivered Microsoft 365 and Modern Workplace technical support, maintaining a 99% satisfaction rate. Reduced response times by 90% through knowledge-based articles.
- Crafted comprehensive M365 Compliance & Security proposals.
- Evaluated security for Microsoft's feature roadmap.
COMMUNICATION MANAGER & PROJECT LEAD
May 2021 – November 2022
- Developed and executed strategic communication plans for successful projects, increasing project reach by 40%.
- Demonstrated strong negotiation and networking skills by securing sponsorships for community initiatives and events.
- Coordinate with teams to ensure all aspects of the project are progressing according to the KPIs and present reports to stakeholders.
SENIOR SYSTEM ENGINEER
September 2012– November 2021
- Managed Microsoft Office 365, including user accounts, licensing, and problem resolution. Conducted system maintenance and performance monitoring.
- Led project planning and successfully implemented 7 projects.
- Created IT business cases with a track record of successfully obtaining approvals for 90% of my cases.
