Pradeep Kumar

• Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
• Created and customized dashboards, reports, and email notifications.
• Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
• Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
• Experienced working with Third-party vendors, Business Partners and Stakeholders.
• Worked in an environment with multiple application scopes managed through Domain separation.
• Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
• Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
• Created, maintained, and enhanced team dashboards and analytics for reporting.
• Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
• Managed CMDB reporting metrics Completeness, Compliance, and Correctness to ensure the accuracy of the CMDB Health.

• Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
• Created and customized dashboards, reports, and email notifications.
• Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
• Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
• Experienced working with Third-party vendors, Business Partners and Stakeholders.
• Worked in an environment with multiple application scopes managed through Domain separation.
• Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
• Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
• Created, maintained, and enhanced team dashboards and analytics for reporting.
• Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.

Masters In Engineering