Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
Created and customized dashboards, reports, and email notifications.
Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
Experienced working with Third-party vendors, Business Partners and Stakeholders.
Worked in an environment with multiple application scopes managed through Domain separation.
Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
Created, maintained, and enhanced team dashboards and analytics for reporting.
Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
Managed CMDB reporting metrics Completeness, Compliance, and Correctness to ensure the accuracy of the CMDB Health.
Experience
Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
Created and customized dashboards, reports, and email notifications.
Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
Experienced working with Third-party vendors, Business Partners and Stakeholders.
Worked in an environment with multiple application scopes managed through Domain separation.
Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
Created, maintained, and enhanced team dashboards and analytics for reporting.
Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
