Rinette Ricamata

Versatile and results-driven professional with extensive experience in customer relations across various industries. Proven track record in managing teams, enhancing customer satisfaction, and driving sales through effective leadership and training. Skilled in operational management, quality control, and conflict resolution, with a strong ability to address concerns and implement solutions.

Committed to maintaining high standards of service and efficiency while fostering a positive work environment. Eager to leverage my expertise to contribute to a thriving organization.

SHIFT SUPERVISOR - Soul Restaurants Canada Inc. - KFC Restaurant at 251 Old Airport Road, Unit #1, Yellowknife, NT, X1A 0H4, Canada

(2023-11)

• Manage designated shifts ensuring that all company policies and procedures, are adhered to.
• Handle and address customer's complaints and concerns.
• Maintain the Speed of Service and Upselling targets through use of all provided tools.
• Complete all daily paperwork and in-store banking for the designated shift.
• Complete the end of shift/end of day stock check, highlighting discrepancies as necessary.
• Train staff in job duties and to follow sanitation & safety procedures.
• Ensure that food service meets standards of quality control.
• Ensures all cash handling procedures are upheld.
• Ensure that sufficient labour and supplies are available, taking corrective action where necessary.
• Establish methods to meet work schedules.

SERVICE ADVISOR HEAD - Weststar Auto Sales & Service Centre - San Matias, Guagua, Pampanga 2003 Philippines

(2021-08 - 2023-10)

• Performs daily appointment settings for incoming service customers.
• Greet all customers.
• Prepares Repair Estimate
• Follow-up customers with pending repair estimates.
• Prepares Repair Order.
• Prepares parts requisition slip.
• Checks from time to time with service mechanic the need to replace parts and recommends the same to customer.
• Performs Quality Checking of the unit.
• Prepares Service Bill.
• Performs aftersales follow-up calls after 48 hours of service.

SERVICE ADVISOR/ BOOKKEEPER - JD Mechanics Automotive Shop Co. - City of San Fernando Pampanga, Philippines

(2020-02 - 2021-07)

• Greets customers promptly and preparing checklist of the vehicle.
• Obtaining customer and vehicle information.
• Prepare a complete and accurate estimate cost for labor and parts.
• Monitor the progress of each vehicle throughout the day.
• Explaining all completed work and charges to customers.
• Compiles reports to show statistics such as cash receipts, accounts payable and receivable, profit and loss and other items pertinent to operation of business.
• Prepares and mails daily sales, income statements and expenses to the owner of the shop.
• Calculates employee wages from records or daily time card and prepares payroll checks.
• Compose and post online on the company's social media account.
• Communicate directly with clients and encourage trusting relationships.
• Ordering engine oil, auto parts and supplies for the maintenance of vehicles.

STORE SUPERVISOR - International Toy World Inc. - SM Downtown City of San Fernando Pampanga, Philippines

(2019-07 - 2020-01)

• Meeting sales goals
• Set an example to achieve excellence in customer service and maximize sales/profit
• Conducts PEP talks to the sales clerk and stock man.
• Assist with training and performance evaluation of store employees.
• Demonstrate leadership skills to meet the company's objectives.
• Sales Planning.
• Doing weekly and monthly reports. Action Plans as well.
• Ordering merchandise and ensuring completeness of stocks.
• Encouraging staff to spiel and suggest promotions to the customers.

ASSISTANT STORE MANAGER - Hansbury Inc. Tokyo Tokyo Restaurant - NLEX San Felipe City of San Fernando Pampanga, Philippines

(2017-12 - 2019-07)

Marketing and Scheduling Manager, Managing Payroll System, and Shift Manager

• Leads and develop people to execute outstanding Quality, Service, Cleanliness and Value, Build Sales and Control costs to deliver optimum business result for areas of accountability.
• Maintain critical standard for raw and finish product quality, service speed and quality, cleanliness and sanitation.
• Controls food cost, waste and cash while managing the shift and areas
• Positioning cycle of crew: Do counseling if needed, to improve their performance.
• Responsible for Food Safety, Quality and customers' convenience.
• Basic troubleshooting of small equipments. Managing safety and security of our restaurant.
• Give appreciative and constructive feedback to develop crew potentials.
• Respect and recognize crew to boost their morale and for them to be motivated in their job.
• Demonstrate the right way or casting the shadow of leader for the employees to be inspired and committed to their work.
• Coaching crew to create a harmonious relationship to make it easier for that person to learn and grow.

LOCAL STORE MARKETING - McDonald's Emirates Fast food Co. L.L.C - Golden Tower, Buhairah Corniche Road, Sharja, United Arab Emirates

(2014-05 - 2017-09)

• Providing excellent customer service.
• Updating and verifying all the staff in the store regarding upcoming and ongoing promotional products.
• Prepares daily, weekly and monthly inventory reports of premiums toys, Happy meal boxes and tray mats.
• Promoting teamwork and give directions/guidance to the staff so that the task are performed well and goals are achieved.
• Follows critical standards for product quality, service speed, safety and cleanliness.
• Verifying that customers are satisfied with their orders.
• Encouraging the counter person to suggest the promotional products.

SERVICE CREW - FRONT COUNTER - McDonald's Bayan - V. Tiomico St. Mirabes Bldg., City of San Fernando Pampanga, Philippines

(2009-07 - 2013-04)

• Providing excellent customer service.
• Serving hot and fresh sandwiches
• Ensuring that customers ordered are assembled properly in the kitchen
• Explaining menu items to customers.
• Answering questions from patrons about food and beverages.
• Responsible in food quality.
• Responsible in spoilage of raw and complete products.

Diploma in Bachelor of Science Information Technology - Information Technology - Don Honorio Ventura Technological State University, Philippines (2009 - 2013)