Rita Decia

Experienced healthcare administration professional with nearly two decades of leadership in medical records management and customer service. Proven ability to oversee operations, ensure regulatory compliance, and lead teams in fast-paced environments.

Director of Medical Records - Physimed

(2017-06 - 2026-03)

• Directed all medical records operations and staff
• Ensured compliance with healthcare regulations and privacy laws
• Managed patient records systems and data accuracy
• Coordinated with physicians and administrative teams
• Implemented workflow improvements
• Oversaw legal documentation requests

Customer Service Agent - Pierre Elliott Trudeau Airport

(2000-09 - 2017-01)

• Delivered high-level customer service in fast-paced environment
• Assisted passengers with travel inquiries
• Resolved issues professionally
• Maintained strong communication with team
• Ensured customer satisfaction