Jaqueline Grenier

I have graduated from CDI College, from the program Travel and Tourism. With a quick ability to learn, I am a strong because of my skills and experience in the sales industry.

I have the knowledge and experience of customer service and sales. I am a hardworking woman who is very keen to find a challenging yet fun environment to work in. I am also very eager to learn new tasks and I will put all my effort into making everything adhere to standards. I am a quick learner who is great with organization and communication skills when working with others. I can be a dedicated employee who is excellent at multi-tasking in a fast-paced environment. I am looking for an opportunity to continually grow and expand my knowledge within a positive work environment. I love to work with other strong-willed people.

The Brick Corporate Office, Edmonton, AB Jul. 2024-Mar. 2025

• Input data into the database using Excel spreadsheets to keep up inventory.
• Verified for accuracy and kept everything updated.
• Sorted approved information into PDF files using the PDF File Creator.
• Scanned and organized sensitive documents in numerical, and chronological order.
• Checked quality to make sure no errors have been processed.
• Organized and updated folders according to standard.

Consentia - Edmonton, AB Apr. 2023-Oct. 2023

• Matched Patch Codes with corresponding files, then organized files according to importance and urge
• Transported and lifted 30 lbs boxes to keep records secure
• Scanned files into a database and converted files to JPEG. using the required software
• Utilized Excel and Alaris programs by entering data in the proper numbered sequence
• Verified physical and digital files daily to identify and correct errors, minimizing redundancies
• Cross-referenced digital and physical files to ensure continuity
• Stored files properly by numbers and sections.

Yoyoso - West Edmonton Mall, AB, Edmonton Jul. 2021-Aug. 2022

Cash Clerk

• Multitasked in a high-volume environment
• Provided quality customer service by assessing customer’s concerns, and de-escalated situations.
• Maintained and updated stock, creative displays, and promotions.
• Greeted approximately 200 customers per day.
• Accepted approximately $500 cash deposits per day, debit and credit reports, and maintained daily reports with detailed accuracy.

Open Road - West Edmonton Mall, AB, Edmonton Feb. 2016-Nov. 2017 and Oct. 2018-Jul.-2020

Sales Supervisor

• Processed and entered stock and transfers, creative visual displays, and promotional advertisements.
• Ordered store and office supplies from the warehouse and used petty cash to buy cleaning supplies.
• Drafted and formatted correspondence with stakeholders through email, phone, and in person.
• Organized expenditures and transactions, validated payments through vouchers and gift cards, and distributed weekly reports.
• Processed customer orders electronically, and initiated calls by phone to provide updates and resolutions.
• Assessed customers’ complaints by providing clarifications and addressed concerns, inquiries, and processed implementations.

Payless Shoe Source - West Edmonton Mall, AB Edmonton Aug. 2016-Oct. 2018

Keyholder

• Followed the store sales guide to recommend shoes based on customers' preferences, increasing sales by 15%.
• Operated POS, refunds, cash/debit/credit sales, closing/opening till, and updated budget
• Organized merchandise and sales promotions
• Provided excellent customer service by assessing client’s preferences, and de-escalated situations
• Achieved Smiles Leader 3 times.

Sell-off Vacation - Mayfield Common, Edmonton Feb.-Mar. 2016

Office Clerk

• Helped travel agents, and clients to confirm booked rooms, venues
• Documented invoices, and travel insurance through email, and phone
• Aided with internal and external stakeholders and maintained the calendars in a timely manner.
• Researched events such as weddings, celebrations, and other special events.
• Arranged distinct plans and packages for different types of travelers, such as history buffs, spa seekers, thrill seekers, etc.
• Completed proper booking according to the needs of a customer through email, phone, and in person.
• 100 hrs. of Training for an Apprenticeship.

CDI College, May 2015 - March 2016