Ritu Goel

Dependable professional with a focus on quality control and customer satisfaction. Skilled in following precise procedures, managing transactions, and maintaining high standards of cleanliness. Available for flexible shifts and committed to representing Subway with a professional, service-oriented mindset.

Software QA - Capco & Paymentus

(2019-11 - 2024-12)

• Managed complex documentation and tracking systems with a high degree of attention to detail.
• Liaised directly with Project Managers and stakeholders to ensure milestones and deadlines were met.
• Verified data integrity for web applications, ensuring functional defects were resolved before impacting users.
• Maintained 100% compliance with industry standards and internal policies through rigorous reporting.

UAT Analyst - BMO (Bank of Montreal)

(2017-08 - 2018-08)

• Executed detailed verification processes for banking systems, ensuring high levels of accuracy in data entry and processing.

Software QA - Temenos

(2007-08 - 2017-07)

• Authored and maintained comprehensive procedural guides and reference manuals used to standardize team workflows.
• Utilized advanced Excel and JIRA for data tracking and project management.
• Provided technical support and training to colleagues on new software tools and digital platforms.
• Streamlined communication between technical teams and business partners to improve project clarity.

Diploma - Computer Programming and Operating - Seneca College

Bachelor of Commerce Degree - Commerce - Delhi University