Ritu Verma

Dedicated and highly experienced Healthcare Aide (HCA), Medical Office Assistant (MOA), and Schedule Coordinator with 10 years of experience delivering exceptional direct patient care and managing scheduling logistics in home health environments. Hold a Bachelor of Science in Nursing from India alongside specialized clinical certifications. Adept at coordinating complex caregiver shifts, maintaining accurate client care plans, and ensuring full regulatory compliance while maintaining compassionate care for diverse patient populations.

Proven ability to streamline medical office operations, resolve scheduling conflicts under pressure, and foster positive relationships between clients, families, and healthcare staff.

Schedule Coordinator & Healthcare Aide (HCA) - CBI Home Health

(2016 - 2026)

• Manage daily master schedules and shift rosters for home health aides, nurses, and support staff servicing community clients.
• Rapidly resolve last-minute cancellations, call-outs, and scheduling conflicts to ensure 100% coverage for client visits.
• Serve as the primary point of contact for clients and families regarding care schedules, adjustments, and service inquiries.
• Perform medical office administrative tasks, including processing client records, managing care documentation, and maintaining EHR data accuracy.
• Utilize scheduling software to accurately track shift completions, staff hours, and visit logs for payroll and billing verification.
• Provide hands-on personal care to elderly, chronically ill, and dementia care clients in their homes, adhering strictly to individual care plans.
• Assist clients with daily activities (ADLs), including bathing, dressing, grooming, transfers, and meal preparation.
• Administer medications safely in accordance with medical orders and established clinical protocols.
• Monitor and record vital signs, observe changes in client condition, and report updates promptly to supervising nurses.
• Maintain a safe, clean, and comfortable living environment for clients while upholding dignity and independence.

Bachelor of Science in Nursing (B.Sc. Nursing) - Nursing