Rob Cramer

Greetings! I'm Rob, a seasoned Team Leader boasting over 5 years of rich experience. My professional journey has been fueled by a genuine passion for delivering outstanding customer service and cultivating enduring relationships with clients. Proficient in team management, I excel in resolving customer issues while ensuring a positive experience.

At my core, I am a mentor. I derive immense joy from aiding individuals in their growth journey, fostering skill development, and creating an environment where team members feel empowered to take risks and embrace continuous learning. This approach has consistently propelled my teams to surpass expectations.

Adaptability is my forte. I thrive in dynamic environments, always eager to learn and swiftly adapt to new situations. A fervent learner, I perpetually seek opportunities to enhance my skills, ensuring I stay at the forefront of industry best practices.

Let's connect and explore the possibilities of collaboration and growth together!

Attendance Manager | Rogers Communications | June 2023 – Feb 2024

• Managed employee transitions to and from medical leave of absence.
• Collaborated cross-functionally with various departments.
• Analyzed reliability data and reduced absenteeism.
• Educated and assisted employees with benefit plan enrollment.

Project Manager | Shaw Communications | Nov 2022 – May 2023

• Created and managed the Attendance Manager role.
• Streamlined communication and ticketing processes.
• Developed and delivered training content for returning employees and team leads.
• Established a SharePoint database for disability management files.

Team Manager | Shaw Communications | Oct 2018 – Nov 2022

• Led teams in loyalty care and customer care.
• Achieved high customer save rate and revenue retention.
• Developed and implemented training content and conducted coaching sessions.
• Educated employees on benefit plan enrollment and utilization.

TSR / Loyalty Agent | Shaw Communications | Sept 2014 – Oct 2018

• Provided exceptional customer service via phone, chat, and email.
• Resolved technical issues and educated customers on products and services.
• Contributed to process improvement through suggestions and feedback.
• Mentored teammates and new hires.

Network and Systems Administration, CDI College

• Build Desktop Computers
• Troubleshoot Computer hardware /software issue
• Troubleshoot Printers
• Troubleshoot Networks
• Admin and Maintain Computer Networks