Robert Kreslin

Analytical, security-focused, and bilingual Professional with nearly 4 years of direct experience in fraud investigation and loss prevention within the telecommunications sector, backed by a solid customer service background. Proven track record at Bell Mobility in identifying suspicious activities, compiling case reports, and providing empathetic guidance to fraud victims. Exceptional interpersonal savvy, advanced English proficiency, and intermediate French skills used to establish trusted advisory relationships and protect client assets.

Holds a Bachelor's degree from Concordia University and a D.E.C. from Dawson College, demonstrating strong critical thinking and dedication to operational excellence.

Fraud and Loss Prevention Agent at Bell Mobility (2022-12 – 2026-07)

• Actively investigated reported instances of potential, active, and identity fraud to protect subscriber accounts and minimize corporate financial losses.
• Compiled, analyzed, and created comprehensive data reports on escalated, high-risk fraud cases for management review.
• Established an advisory relationship with fraud victims, guiding them through next steps and educating them on preventative security measures.

Customer Service Agent at NORDIA (Canada Post Campaign) (2020-06 – 2022-12)

• Commercial Services (Jan 2021 – Dec 2022): Adapted complex regulatory processes across multiple business aspects; advised and assisted commercial clients with service solutions; earned additional responsibilities to coach, mentor, and support trainees and peers.
• Business Services (Oct 2020 – Jan 2021): Leveraged critical thinking to solve complex billing and logistics problems for high-value business clients while adjusting sensitive account data.
• Consumer Services (June 2020 – Oct 2020): Delivered rapid, high-quality support to consumers, maximizing call efficiency and securing a promotion to Business/Commercial lines due to strong performance.

Customer Service Agent at TELETECH (2019-06 – 2020-06)

• Verizon Campaign (Apr 2020 – June 2020): Blended technical support with customized sales strategies to solve consumer account problems while identifying expansion opportunities.
• Booking.com Campaign (Jun 2019 – Apr 2020): Resolved complex global booking and account issues; relied on strict attention to detail to ensure thorough problem resolution and client satisfaction.

General Worker at NEWREST GROUP INTERNATIONAL (2018-06 – 2018-08)

• Ensured accurate materials were picked for multiple international airlines and successfully synchronized physical inventory between two key operational sites.

Bachelor of Arts in Political Science (Major: Political Science, Minor: History) – Concordia University (2019-12)

Diploma of College Studies (D.E.C.) in Social Sciences – Dawson College (2014-12)