Armeen Hassan

Customer-focused and goal-oriented professional with experience in fast-paced customer service environments. Adept at addressing customer inquiries, offering solutions, and ensuring satisfaction. Possesses excellent communication skills, fluent in both Bengali and English, and a strong ability to meet performance targets.

Brings 10+ years of driving experience with a valid Ontario G Driver's License, ensuring reliable transportation and adherence to safety protocols. Proven track record of providing excellent customer support, managing high call volumes, and fostering positive relationships.

Outbound Sales Representative - SP Data Digital - Remote

(2025-02 - 2026-07)

• Cold called 150-200 customers per day to customers across Canada
• Sold internet, tv, cell phone, and security plans on behalf of Rogers
• Used rebuttals and probing questions when customers declined
• Scheduled appointments for technicians to perform installation
• Entered sales on Salesforce
• Reached targets by the end of the day

Sales Representative - Mastercom - East York, ON

(2023-01 - 2025-01)

• Provided comprehensive information on phone plans to customers and upsold additional services based on customer needs
• Managed store opening and closing procedures with attention to detail
• Met and exceeded daily sales targets, contributing to store success and customer retention
• Delivered personalized customer service, explaining services and resolving doubts to facilitate decision-making

Outbound Sales Representative - Enercare - North York, ON

(2020-06 - 2022-12)

• Conducted outbound calls to new and existing customers across Ontario, promoting maintenance and protection plans
• Presented tailored solutions to customers, addressing concerns and offering exchanges for long-term rental water heaters
• Employed effective objection handling techniques to ensure customer engagement and overcome resistance
• Maintained high productivity and call volume while ensuring customer satisfaction

Market Research Interviewer - Numeris - North York, ON

(2018-07 - 2020-05)

• Conducted cold calls to 100-200 individuals across Canada, gathering data on television and radio usage for market research
• Explained the purpose of surveys clearly to respondents, ensuring accurate data collection
• Consistently exceeded quotas, completing an average of 5 surveys per day and 40 surveys per month

Bachelor of Commerce - Ontario Tech University (2013-09 - 2018-04)

Ontario Secondary School Diploma - R.H. King Academy (2009-09 - 2013-06)