Roj Zacarias

To engage in a career that will allow progress in terms of skills/expertise, socio-economic development, and innovation through exposure to new ideas for personal/professional growth, as well as growth of the company. An enthusiastic, detail-oriented and organize professional that possesses analytical and problem-solving skills. Willingness to work and calm under pressure.

More than 10 years being a customer service specialist. A trained Lead Generation/Outbound Caller. A trained Billing Agent. A highly adaptable, resourceful, multi-tasker team player with an excellent command of the English language both written and verbal.

Practical, flexible and self-motivated, hardworking person having an urge to learn new things and new responsibilities. A trained Cab Dispatch. A trained Courier and Direct Drive Dispatch. A trained Logistic and Straight Truck Dispatch.

A good leader.

Straight Truck/Courier Dispatch - On Target Transportation

(2025)

• Planning, scheduling, and communicating daily routes to drivers, including providing specific instructions for pickups and deliveries.
• Utilizing mapping software and GPS (SAMSARA) to optimize routes and tracking driver progress in real-time.
• Main point of contact to provide shipment updates, handle inquiries, and address issues.
• Updating transportation management systems (UFO and SAMSARA)
• Coordinate logistics with drivers and customers to ensure efficient, on-time deliveries for courier.

Customer Service/Dispatch - White Cab Company Limited

(2024-01 - 2026-03)

Full Time/Part Time

• Answer inbound calls/ Dispatch

Homebased Benefit Coordinator Supervisor - Healthcare Advisory Group (dba The Legacy Group)

(2020 - 2024-01)

• Telemarketing/Cold Calling/Outbound Calling/Appointment Setting/Lead Generation
• Handles escalation and supervisory calls.
• Do weekly and monthly coaching to agents to better the performance and result.
• Generate effective rebuttal spiels that agents can use during objections.
• Supervise and monitor agent’s performance.

Customer Service Agent/ Outbound Agent / Team Leader - Executive Boutique Call Center and BPO (Philippines)

(2016 - 2020)

• Telemarketing/Cold Calling/B2B/B2C/Outbound Calling/Appointment Setting/Lead Generation
• Customer Service Specialist

Customer Service Agent/ Billing Agent - Teleperformance (Telstra- Philippines)

(2015 - 2016)

• Assist customer with Billing issues and concern (Pro rate, Pay Bill, etc.)
• Upsell if needed.

Technical / Customer Support Representative - Concentrix (formerly known as Convergys) (Philippines) POTS

(2014 - 2015)

• Provides basic troubleshooting for customers having issues.
• Provide exemplary assistance in setting up an appointment to customers needing a line technician.

Intuit Technical Support II / Customer Support Representative - Stream Global Services- now Concentrix (formerly known as Etelecare) (Philippines)

(2010 - 2014)

• Provides technical support and help to customers having issues with QuickBooks financial software.
• Address the opportunity to upsell other services of QuickBooks (upgrade).
• Give the best customer support experience.

AT&T Dial Technical / Customer Support Representative - Sitel Group (formerly known as Sykes Asia Inc) (Philippines)

(2006 - 2010)

• Provides support to customers having internet connectivity issues.

Medical Representative (Freelance) - Healthbay Medical Distributor (Philippines)

(2004 - 2006)

• Promote pharmaceutical product to Medical Doctors and persuade them to sell the product to patients.
• Practice good communication skills and good rapport to gain Medical Doctors trust and business.
• Do weekly inventory and replenish medicine stocks.

4th year Undergraduate - University of the Philippines in the Visayas Tacloban College (2004)