Lakshdeepkaur 501

My expertise includes load booking, planning, dispatching, driver coordination, cross-border clearance, customer service, knowledge of hours of service (HOS), ELD regulations, FTL and LTL loads, Load link, DAT Power, Hazmat, expedited and temperature-controlled loads, driver logbook, implementing cost-effective strategies, and conducting business analysis to drive profitability. trucks. I understand the importance of monitoring carrier compliance and authorities (CTPAT regulations, FAST, ACE, ACI, PAPS, PARS, CSA and more) and all the essential parameters to meet customer needs.

Customer Service Representative at Jenny (2023-02 – 2024-04)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Logistics Coordinator / Dispatcher at Blue Ribbon freight system (2025-04 – 2026-04)

• Coordinated daily dispatch for reefer, dry van, and flatbed trucks across Canada and the U.S.
• Reefer&Dry van operations.
• Planned efficient routes using strong knowledge of US & Canada maps, lanes, and border crossings
• Knowledge of Major Highways (401, I-90, I-75, I-80, etc.
• Dispatched [20]+ trucks per day ensuring on-time pickups and deliveries.
• Monitored key routes such as Ontario to Midwest, East Coast, and Southern US lanes
• Freight brokerage and negotiations.
• Prepared documentation including BOLs and customs paperwork
• Tracking&Tracing via Fleethunt.
• Accounting&invoicing on daily basis.

Bachelors in Commerce – Dashmesh girls college Punjab (2023)

Business organisation management – Cambrian college (2025)

Freight Brokerage & Dispatch Course in Dispatch Course – Dispatch School (2023-04)