Production Planner / Scheduler / RMA Coordinator Co-op at Celestica (2024-06 – 2025-08)
- Managed production planning and scheduling for 10 highly focused product portfolios consisting of 700+ parts by aligning material availability, rework priorities, and production requirements to maintain operational flow and schedule adherence, while overseeing the full RMA lifecycle (60+ cases monthly), including intake, tracking, rework coordination, and closure to improve turnaround times and ensure strong on time resolution for internal and external customers.
- Served as the main point of contact between engineering and customer success, and operations, leading weekly status meetings and reducing escalations to under 10% through proactive follow ups.
- Maintained 95% SLA adherence by providing consistent daily and weekly updates and ensuring issues were addressed in a timely manner.
- Coordinated over 800 RMA units annually (rework, upgrades, replacements), reducing inventory discrepancies by 20% and improving backlog management through better tracking and prioritization.
- Oversaw shipments of reworked and replacement products, achieving 90% on time delivery to customers and internal teams.
- Used ERP systems such as SAP S/4HANA and Kinaxis RapidResponse to manage RMA workflows, material movements, and planning activities, improving overall visibility and efficiency.
- Improved RMA tracking and reporting processes, reducing errors and enhancing data accuracy for KPI reporting and decision making.
- Created and validated purchase requisitions, managed purchase orders, resolved invoice discrepancies, and processed tariff requests and OAR/POR reports, ensuring accurate inventory records, timely procurement, and smooth coordination with procurement and finance teams.
- Participated in annual physical inventory counts, helping maintain accurate stock levels in a regulated manufacturing environment.
- Trained and supported new interns, helping them ramp up and become fully productive within three months.
Family Caregiver at Private Household (2010-10 – 2021-02)
- Assisted a family member with "special needs" her daily living activities and personal support
- Helped manage appointments, transportation, meal preparation, and household tasks
- Provided companionship, emotional support, and day to day assistance
- Maintained a clean, safe, and organized home environment
- Managed multiple responsibilities while demonstrating patience, reliability, and confidentiality
- Communicated effectively with family members and healthcare providers when needed.
Financial Analyst at Symcor Inc. (2007-11 – 2010-02)
- Analyzed, prepared and performed variance and trend analysis reports on business performance activities.
- Provided financial advice, guidance and assistance in controlling financial operational activities for administrative staff and all levels of management.
- Responsible for setting up capital projects and closures; assisting with implementation and support
- Business planning with budgets, forecasts and business reviews as well as the development of adhoc reports as necessary to facilitate trend analysis & management reporting at different levels of the business unit.
- Responsible for providing financial support to the month-end process, performing journal entries, preparing supporting excel spreadsheets, and working with various groups to analyze and present results.
Junior Financial Analyst at Symcor Inc. (2007-05 – 2007-11)
- Analysis and reconciliation of intercompany accounts and sub ledgers.
- Maintenance, reconciliation and control of fixed asset sub ledgers and the capital acquisition process.
- Assisted in the month-end financial reporting process.
Workflow Control Officer at Symcor Inc. (2004-03 – 2007-04)
- Excellent organizational, leadership, interpersonal, problem solving skills and able to direct a team.
- Effectively utilized resources to achieve production demands and maximize quality.
- Maintained close liaison, communication and co-operation with other supervisors, managers and staff in other departments to ensure consistency of action and effective co-operative efforts.
- Assigned work, duties and tasks to employees in assigned areas of responsibility and ensured that technical information and instructions to employees are complete and accurate.
- Adhered flexibility, capability and willingness to be "hands on" to perform any other technical or production-related task, as the circumstances required it.
- Tactfully handled issues with production staff and management
- Provided training as required to ensure an effective and efficient workforce.
