Rosanna Seguin

Offering abilities in real estate leasing and customer service, with expertise in guiding clients through property tours, lease negotiations, and documentation. Skilled in managing applications and background screenings, utilizing CRM systems for lead tracking, and employing digital marketing strategies to generate qualified leads.

Real Estate Agent at Home Galaxy Ltd. (2021-04 – 2025-03)

• Conducted showings, open houses, and virtual tours tailored to client needs
• Prepared leasing agreements and documentation, ensuring accuracy and compliance
• Assisted dozens of clients with leasing and renewing and renegotiating lease agreements
• Managed rental applications, coordinated background checks, and supported payment processing
• Ensuring tenants follow the rules and pay on time
• Reviewing and completing thorough background checks on prospective tenants
• Resolving any issues raised by the tenants
• Ensuring proper and safe maintenance of both the inside and outside of the property
• Creating regular reports for the landlord
• Maintained CRM database to track leads and conversions, boosting monthly follow-up efficiency
• Used social media and digital platforms to market properties and generate qualified leads

Assistant Manager / Sales Associate at The Warehouse Beauty & Wellness (2017-06 – 2024-09)

• Led store opening/closing procedures, cash handling, inventory management, and visual merchandising
• Provided top-tier customer service, managing front-line sales and product support
• Engaged with customers, providing product information, and assisting them in finding suitable products
• Resolved customer concerns, processed orders, and handled billing disputes with tact and professionalism
• Trained junior staff on POS systems and customer care best practices
• Assisting the Store Manager with daily operations, supervising sales staff, and delegating tasks
• Participating in training and development of sales associates, including product knowledge and customer service techniques
• Assisted in developing and implementing sales strategies, monitoring sales performance, and generating reports

Real Estate Agent – OREA, 99 Duncan Mill Rd (2021-04)