William To

Conducted thorough vehicle needs assessments and engaging product presentations to match customers with clients needs. Cultivated strong, long-term customer relationships through effective post-sale follow-up and proactive communication, driving repeat business and positive referrals.

Sales & Leasing Specialist - Kramer Mazda - Calgary, Alberta, Canada

(2025-10)

• Conducted thorough vehicle needs assessments and engaging product presentations to match customers with clients needs.
• Cultivated strong, long-term customer relationships through effective post-sale follow-up and proactive communication, driving repeat business and positive referrals.

Sales Advisor - Universal Ford Lincoln - Calgary, Alberta, Canada

(2025-05 - 2025-10)

• Collaborate with client with their vehicle selection.
• Utilize language skills to provide client with exceptional dealership experience in both sales and service department.

Museums Host *Volunteer - The Military Museums - Air Force Gallery - Calgary, Alberta, Canada

(2024-05)

• Engage with visitors by delivering interactive and informative guided tours, enhancing their understanding of exhibits.
• Support gallery operations and maintaining an engaging visitor experience.

Brand Specialist - Northwest Acura - Calgary, Alberta, Canada

(2024-05 - 2025-04)

• Provide comprehensive demonstrations of vehicle for both new and pre-owned vehicles.
• Utilize bilingual skills in Mandarin, Cantonese, and English to communicate effectively with a diverse client base to enhance the sales experience and customer satisfaction.
• Engage in client relationship management by maintaining follow-ups to ensure customer satisfaction and foster loyalty.

Digital Merchandiser - Northwest Acura - Calgary, Alberta, Canada

(2024-01 - 2024-05)

• Conduct daily photography, editing, and uploading of vehicle inventory, ensuring high-quality visual representation.
• Compose and publish detailed vehicle descriptions on the website, highlighting key features and specifications to enhance customer engagement.

Delivery Associate - Blue Dart Logistics Inc. - Calgary, Alberta, Canada

(2023-10 - 2024-01)

• Safely and efficiently deliver over 300 parcels daily to customers in various locations.
• Collaborated with the dispatch team to optimize delivery processes.
• Provide feedback on route planning and customer interactions.

Site Engineer - PMPS Liner Technology (Hong Kong) Limited - Tsune Wan, Hong Kong

(2022-06 - 2023-06)

• Having sound knowledge in various sewer rehabilitation systems such as: Sekisui Ribloc SPR™PE systems, RelineEurope REE4000 system, Applied Felts SteamCure®, and Arkan Anabeeb GRP.
• Trained 3 new teams in operating aforementioned sewer rehabilitation systems.
• Supervise 10 to 15 peoples on construction site.
• Resolves technical issues, such as troubleshooting RelineEurope REE4000 electrical and pressure fault, or Sekisui Ribloc SPR™PE systems pipe separation issue.
• Supervise 3 Assistant Engineer in drafting Temporary Traffic Arrangements.
• Liaising with supplier, sub-contractor, and various government departments.

Assistant Engineer - PMPS Liner Technology (Hong Kong) Limited - Tsune Wan, Hong Kong

(2021-08 - 2022-06)

• Drafting Temporary Traffic Arrangements.
• Liaising government departments with permit application.
• Create and modify engineering drawing and data sheet using AutoCAD.

Student Tutor - Green River College - Auburn, Washington, United States

(2019-02 - 2019-12)

• Conduct 2 to 5 daily in-person one-on-one tutoring sessions with aviation students.
• Assisted students in understanding complex aviation concepts.

Bachelor - Aeronautical Science - Green River College (2019-06 - 2021-05)

Associate - Airline Dispatch - Green River College (2016-09 - 2019-05)

Associate - Air Traffic Control - Green River College (2016-09 - 2019-05)