Roxana Zendri

Highly organised and adaptable professional with strong administrative, customer service, and organisational skills. Experienced in managing complex schedules, maintaining accurate records, and delivering exceptional client service. Skilled at independently planning multi-country international travel, coordinating flights, accommodation, transportation, itineraries, and budgets with excellent attention to detail.

Work Authorisation: Canadian work authorization granted (eligible to work full-time in Canada).

Mortgage & Protection Advisor - Barnard Marcus

(2024-09)

• Managed a portfolio of client cases, ensuring applications progress efficiently from enquiry to completion while meeting strict deadlines.
• Coordinating with solicitors, lenders, conveyancers, insurers, and third-party providers to ensure all documentation and processes are completed accurately.
• Maintaining detailed and confidential client records using CRM systems, ensuring information is accurate and up to date.
• Scheduling appointments and managing ongoing communication with clients and stakeholders via phone and email.
• Prioritising multiple cases simultaneously while delivering a high standard of customer service.
• Ensuring compliance with regulatory requirements and internal policies through accurate documentation and record management.
• Consistently exceed performance targets through strong organisation, relationship management, and attention to detail.

Finance & Accounting Recruitment Consultant - The Consultancy Group

(2022-09 - 2024-09)

• Managed multiple recruitment processes simultaneously while coordinating interviews, meetings, and client communications.
• Built and maintained strong relationships with clients and candidates, providing timely updates throughout the recruitment process.
• Negotiated contracts and service agreements with external suppliers to achieve favourable commercial outcomes.
• Scheduled meetings, maintained calendars, and coordinated business development activities.
• Maintained accurate records and documentation using CRM systems and Microsoft Office.
• Worked to tight deadlines while balancing competing priorities in a fast-paced environment.

Lettings negotiator - Barnard Marcus

(2021-05 - 2022-09)

• Coordinated property viewings, appointments, and communication between landlords, tenants, contractors, and internal teams.
• Managed property listings and maintained accurate records across internal systems.
• Liaised with maintenance contractors to coordinate repairs and ensure issues were resolved efficiently.
• Conducted regular property inspections and prepared reports for landlords.
• Processed payments and maintained financial records with a high level of accuracy.
• Delivered excellent customer service while resolving client enquiries and managing multiple priorities.
• Trained and supported new team members on company procedures and best practices.

Barista - Costa Coffee

(2018-09 - 2021-05)

IFC - Investment Fund - Canadian Security Institute (2026-06)

Mortgage Advice CF6 - Charted Insurance Institute - London (2024-09 - 2024-10)

Financial Services regulations and ethics CF1 - Charted Insurance Institute - London (2024-10 - 2024-11)

A levels - Istituto Alberghiero Rovereto - Trentino Alto Adige - Italy (2014-09 - 2018-07)